Quality Assurance Manager

Location: Middletown

Reports To: Plant Manager

FLSA Status: Exempt

About This Opportunity

We're seeking a dynamic Quality Assurance Manager to lead our quality initiatives and drive continuous improvement across our Middletown facility. In this pivotal role, you'll be responsible for planning, implementing, and maintaining quality standards that exceed customer expectations. Through strategic vision and sound decision-making, you'll enable our operations to achieve optimum performance, increase revenue and growth, and succeed both financially and operationally.

Our Core Values

• Trustworthy – Exhibiting honesty and respect
• Quality Driven – Exceeding customer expectations and striving for excellence
• Customer Focused – Being flexible and responsive, both internally and externally
• Collaborative – Working together with colleagues, customers, and all company partners
• Innovative – Always pioneering and implementing beneficial solutions
• Growth Minded – Seeking to learn, grow, and succeed personally and professionally

Key Responsibilities

• Leadership & Accountability: Lead, manage, and drive accountability over manufacturing operations
• Cost Optimization: Track and drive improvement in Cost of Poor Quality through measurable company metrics
• Continuous Improvement: Enforce quality management system principles by identifying and developing continuous improvement opportunities
• Corrective Action: Coordinate customer requests for corrective action activities according to customer response timelines
• Documentation: Document and maintain quality records in accordance with the Quality Management System

Note: Twenty percent of time is reserved for ancillary activities, interruptions, and unplanned events.

Essential Duties and Responsibilities

Interpersonal Responsibilities

• Lead and engage employees effectively to maximize performance and workplace safety in accordance with company guidelines, policies, and work rules
• Manage direct reports, providing timely feedback on productivity and work quality
• Act as the primary liaison between Plant Management and the Quality function, driving synergies and collaboration
• Serve as the Lead Quality representative and customer ambassador, providing reporting, guidance, and decision-making to enable timely, informed decisions

Operational Responsibilities

• Maintain and continuously improve the Quality Management System
• Facilitate training sessions to implement new or modified quality system procedures
• Empower audit teams to maintain system compliance and ensure accountability
• Assist in process and procedure revisions
• Maintain and improve the use of Statistical Process Control
• Prepare Quality Plans, Inspection Plans, Procedures, and Work Instructions
• Manage Quality Inspection and Calibration equipment
• Coordinate Corrective Action activities per customer and internal requests
• Ensure non-conforming and secondary areas are minimal and well-organized, with timely material disposition
• Assist Purchasing Department in monitoring supplier quality and on-time delivery metrics

Organizational Responsibilities

• Prepare and provide comprehensive analysis on a quarterly basis, including PPM levels for all customers, Cost of Poor Quality, and comparison reports from previous annual and quarterly results

Required Qualifications

• Bachelor's degree or equivalent experience
• 5+ years of previous experience in a Quality-related field
• Thorough knowledge of ISO 9001:2015 and Statistical Process Control
• Basic knowledge of Metrology and geometric tolerance and dimensioning
• Knowledge of material strengths, properties, and testing methods
• Customer Service and Employee Management experience
• Proficient computer skills with Microsoft Office tools

Core Competencies

• Conceptual/Strategic Thinking: Ability to forecast long-range outcomes and develop suitable business strategies; identify, evaluate, and communicate potential impacts; develop plans that lead to desired strategic outcomes
• Planning and Organizing: Work effectively within established timeframes and priorities; utilize logical, practical, and efficient approaches; prioritize tasks for optimum productivity; monitor implementation and adjust as needed
• Problem Solving: Utilize logic and systematic processes to analyze and solve problems; define causes, effects, and scope; identify problem components and relationships; develop optimal solutions
• Teamwork: Respect team members and their perspectives; meet agreed-upon deadlines; share responsibility for successes and failures; support team decisions; recognize contributions
• Personal Accountability: Accept responsibility for personal actions; avoid unnecessary blame; apply lessons learned to future success
• Decision Making: Make difficult decisions in a timely manner; gather relevant input; act decisively despite obstacles

Ready to Make an Impact?

If you're a quality-focused leader with a passion for continuous improvement and operational excellence, we'd love to hear from you. Apply today to join our team and help us maintain the highest standards of quality and customer satisfaction.