Omnichannel Associate - Fairlane Town Center at Eddie Bauer · Dearborn

Summary: JCPenney is a retail shopping destination serving customers through its stores and online channels. The Omnichannel Associate supports profitable sales growth by providing customer service, fulfilling enterprise and jcp.com orders, processing pickups and returns, replenishing merchandise, and maintaining operational standards.

Responsibilities:
- Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively
- Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner
- Jcp.com Operations - Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register
- General Operations - Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process
- Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance

Required Qualifications:
- Work experience- Minimum 1-2 years
- HS degree or equivalent is required
- Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude
- Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes
- Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency

Preferred Qualifications:
- Education- Bachelor degree or equivalent work experience preferred

Required Skills: Retail Sales

Benefits: If eligible, medical, dental, and vision benefits, If eligible, term life insurance, If eligible, paid vacation, If eligible, paid holidays, If eligible, 401(k) with Company match, Associate discount on JCPenney merchandise, Associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year, All store hourly associates scheduled to work on a designated holiday will receive additional compensation