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Local Business Manager - Harlow at ECL in Harlow CM19 4LU
Job Description
About The Role
We are looking for an experienced and motivated Local Business Manager to support the effective delivery of high-quality Reablement care services within our West Essex Team located in Harlow. Reporting to the Registered Manager, you will play a key role in the day-to-day operational management of the service, ensuring business objectives, quality standards, and customer outcomes are achieved.
You will provide direct management and support to frontline care staff, promoting a positive culture of accountability, professionalism, and person-centred care. This is an excellent opportunity for a confident leader with strong operational, people management, and organisational skills.
Key Responsibilities
- Support the Registered Manager in the operational management of the service.
- Line manage and supervise frontline care staff, providing leadership, coaching, and performance management.
- Ensure safe staffing levels through effective workforce planning and rota management.
- Oversee recruitment, induction, training, and retention of care staff.
- Monitor service performance against key business and quality objectives.
- Support compliance with CQC regulations, company policies, and contractual requirements.
- Conduct staff supervisions, appraisals, return-to-work meetings, and performance reviews.
- Investigate incidents, complaints, and concerns, implementing lessons learned and improvement actions.
- Build and maintain positive relationships with service users, families, commissioners, and healthcare professionals.
- Contribute to budget management, resource utilisation, and business growth opportunities.
- Ensure accurate record keeping and timely completion of audits and management reports.
About You
We are seeking an individual who has:
- Previous experience in a management or supervisory role within health or social care.
- Experience of leading and motivating frontline teams.
- Strong knowledge of care service operations and regulatory requirements.
- Excellent communication and interpersonal skills.
- Ability to manage competing priorities and work effectively under pressure.
- Experience of rota planning and workforce management.
- Good IT skills and experience using care management systems.
- A proactive approach to problem-solving and continuous improvement.
- Full UK driving licence and access to a vehicle.
- NVQ/QCF Level 3 in Health and Social Care (or equivalent).
- 55p paid per mile tax-free
- Up to 32 days annual leave a year (inclusive of bank holidays)
- Fully paid induction and training with ongoing support
- Career development opportunities with access to paid for qualifications
- Annual salary reviews
- Annual performance-related bonus
- Enhanced DBS and renewals paid for by ECL
- Company pension - Enhanced contributory NEST scheme - we contribute up to 6%
- Healthcare support scheme via Healthshield paid for by ECL
- Employee Loyalty Scheme with long service awards
- Employee referral program - earn £350 for referring a friend
- Employee Assistance Programme available 24/7
- Access to Blue Light Card
- Mental health first aiders in every service
- Reimbursement of professional membership related to your role
Take the next step in your career and become part of the ECL team.
About Us
At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England. We provide high quality social care services in Essex, London Borough of Havering, London Borough of Barking & Dagenham and West Sussex aimed at wellbeing, prevention and increasing independence.
Our vision is to transform lives, empowering independence through care excellence for all. We're looking for talented individuals who share our values of caring, excellence, integrity and teamwork, and are driven to make a positive and lasting impact on the lives of others.
We are an equal opportunities employer and positively encourage applications from suitable candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace.
Please note that while ECL does hold a visa sponsor licence, we do not currently accept direct applications from candidates requiring visa sponsorship. Instead, we work with a designated third-party provider to support sponsorship arrangements. Therefore, applicants who do not already have the right to work in the UK and/or require visa sponsorship to continue working in the UK cannot be considered for this role through direct application.