Week-end Relief at EAST OAKLAND COMMUNITY PROJECT in Oakland, CA

East Oakland Community Project (EOCP) Weekender HA Job Description

Title: Housing Advocate (HA)/Weekend Shifts

Reports to: Director of Transitional Housing Services

FLSA Status: Hourly

Directly Leads: None

Salary: $20.00 per hour

SUMMARY

The Families in Transition/Matilda Cleveland Housing Advocate (HA)/Weekender provides an 8 hour shift coverage and assists residents with their basic needs in the role of the Housing Advocate and provides support to help families during the weekend shifts. As a Housing Advocate this position provides prepared meals, conducts security rounds at the Shelter, handles emergency/crisis situations, and completes logbook entries, incident reports, and other paperwork. Additionally, the HA may need to connect with community partners and ensure that the rules of the residents are followed. The HA promotes structure, security and a sens

ESSENTIAL DUTIES AND RESPONSIBILITIES

Service Delivery

• Promote the physical and mental wellbeing of residents.

• Support clients in resolving problems associated with activities of daily living.

• Monitor residents' compliance with program rules and guidelines.

• De-escalate volatile situations with clients and address all concerns in a non-confrontational manner.

• Respond appropriately to client and facility emergencies; contacts Program Director if necessary

• Encourages a safe, secure and quiet environment for residents by providing sufficient monitoring and conducting security rounds every 30 minutes throughout the shift.

• Assist families with addressing issues that will adversely impact their ability to sustain permanent housing.

Administrative

• Contact the proper authorities and staff in response to emergencies.

• Maintain an accurate account of shelter activity by reviewing the daily logbook at shift change and updating it every thirty minutes.

• Retrieve voicemail messages, record and place in appropriate boxes for residents and staff.

Monitor Resident Sign In-Out book.

• Answer incoming telephone calls.

• Complete incident reports, as necessary.

• Promote and maintain a clean work environment and ensures that the front office and equipment are clean and well-organized.

• Monitor and document all persons entering and exiting facility

• Remain alert on location during entire shift

Attend all mandatory staff meetings.

• Promote a healthy living environment for residents by modeling a positive, professional demeanor and by maintaining appropriate boundaries.

• Other duties as assigned of community for residents.

QUALIFICATIONS

• Must have experience assisting homeless or low-income people of diverse cultures

• Experience working in a supportive housing, shelter or transitional housing environment for low income people from diverse cultures.

• Sensitivity to the needs of individuals and families with multiple issues

• Experience working with computers and successful utilization of Word and Excel.

• Must be able to prioritize tasks to ensure that the residents needs and tasks are completed

• Demonstrated knowledge to successfully access and navigate the internet, operate email, use telephones and office equipment.

• Must be neat, organized, and professional.

• Must be trustworthy.

• Ability to use good judgement and make sound decisions when interacting with residents and staff

• Excellent verbal communication skills with residents and staff.

• Employ a spirit of cooperation and flexibility to meet the needs of the residents and program.

EDUCATION and/or EXPERIENCE:

• High school diploma and two years’ experience working with individuals and families with multiple issues

Language Skills

• English, any second language, especially Spanish or American Sign Language, a plus

Computer Skills

Basic knowledge of Word and Excel and ability to access and navigate the internet.

Certificates, Licenses, Registrations

• CPR and First Aid Certification

Physical Requirements

• Required to be flexible, adapt and balance/filter out noise, voices and calls including multiple conversations/distractions.

• Must project a professional image and dress neatly when reporting to work. Proof of

QUALIFICATIONS

• Must have experience assisting homeless or low-income people of diverse cultures

• Experience working in a supportive housing, shelter or transitional housing environment for low income people from diverse cultures.

• Sensitivity to the needs of individuals and families with multiple issues

• Experience working with computers and successful utilization of Word and Excel.

• Must be able to prioritize tasks to ensure that the residents needs and tasks are completed

• Demonstrated knowledge to successfully access and navigate the internet, operate email, use telephones and office equipment.

• Must be neat, organized, and professional.

• Must be trustworthy.

• Ability to use good judgement and make sound decisions when interacting with residents and staff

• Excellent verbal communication skills with residents and staff.

• Employ a spirit of cooperation and flexibility to meet the needs of the residents and program.

EDUCATION and/or EXPERIENCE:

• High school diploma and two years’ experience working with individuals and families with multiple issues

Language Skills

• English, any second language, especially Spanish or American Sign Language, a plus

Computer Skills

Basic knowledge of Word and Excel and ability to access and navigate the internet.

Certificates, Licenses, Registrations

• CPR and First Aid Certification

Physical Requirements

• Required to be flexible, adapt and balance/filter out noise, voices and calls including multiple conversations/distractions.

• Must project a professional image and dress neatly when reporting to work. Proof of negative tuberculosis test required annually.

Work Environment

• The work environment varies depending on the shift. The swing shifts can be busy and fast-paced. Weekender Housing Advocates must be prepared to handle emergencies, e.g. verbal or physical altercations, etc.

• Weekender Housing Advocates must model professionalism, respect, good boundaries, safety and cleanliness with neat attire, according to the dress code. This position requires that the individual be able to lift up to 25 pounds.

• Weekender Housing Advocates must have the ability to move around within the Shelter facility approximately 50 to 60 percent of the shift.

8 Hour Schedule

Saturday: • 12:00 A.M.–8:00 A.M. • 8:00 A.M.– 4:00 P.M. • 4:00 P.M.–12:00 A.M.

Sunday: • 12:00 A.M.–8:00 A.M. • 8:00 A.M.– 4:00 P.M. • 4:00 P.M.–12:00 A.M.