RR-0303955 - Salesforce DevOps Engineer… at DXC Technology · Taguig

RR-0303955 - Salesforce DevOps Engineer (Copado & Salesforce)
Location: PHL - TAGUIG CITY
Job Description:
Job Title: Salesforce DevOps Engineer (Copado & Salesforce)

Job Description
We are seeking an experienced Salesforce DevOps Engineer with strong expertise in Copado and Salesforce release management. The ideal candidate will play a key role in managing CI/CD pipelines, supporting release activities, and ensuring the stability, reliability, and efficiency of Salesforce deployments across multiple environments.

Key Responsibilities
Manage and execute Salesforce deployments using Copado CI/CD pipelines.
Oversee code promotion, release planning, and environment coordination across all stages of the software development lifecycle.
Troubleshoot and resolve deployment issues, including validation failures, merge conflicts, and release blockers.
Support application monitoring , including alert tracking, performance analysis, and proactive issue identification.
Collaborate with Development, QA, Architecture, and DevOps teams to ensure smooth and successful release cycles.
Drive automation initiatives and process improvements to enhance deployment efficiency and reliability.
Maintain comprehensive deployment documentation, operational procedures, and release runbooks.
Develop and execute structured Knowledge Transfer (KT) plans to ensure continuity of operations and sustainable support for deployment processes.
Key Performance Indicators (KPIs)
Deployment Success Rate: Percentage of successful deployments completed without rollback or critical defects.
Release Timeliness: Adherence to committed release schedules and deployment windows.
Pipeline Efficiency: Reduction in deployment lead time and manual intervention efforts.
System Stability: Number and severity of production incidents attributable to releases.
Continuous Improvement: Contributions to automation, process optimization, and deployment quality improvements.
Documentation & Knowledge Management: Maintenance of accurate, up-to-date documentation and successful execution of knowledge transfer activities to support uninterrupted deployment operations.
Required Skills
Strong hands-on experience with Copado (Mandatory).
Good understanding of the Salesforce Platform, including Sales Cloud and Service Cloud.
Experience with CI/CD practices and tools such as Git and Bitbucket.
Experience in release management, deployment planning, and environment management.
Experience
5–10 Years
Preferred Qualifications
Experience in application support (L2/L3) or managed services environments.
Familiarity with ITSM tools such as ServiceNow.
Exposure to DevOps best practices, release governance, and change management processes.
Strong analytical, troubleshooting, and stakeholder communication skills.

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