Operational Key Account Manager, APAC Customer… at DSV · Paranaque

Job Req Number: 133138
Time Type: Full Time

Job Responsibilities:

• Drive and manage the quality, KPI result and service delivery of assigned Key Accounts.
• Drive process standardization and optimization to improve performance and minimize customer specific processes.
• Drive continuous improvement and optimization initiatives.
• Retention of assigned key accounts.
• Support all aspects of the account relationship as a primary point of contact for customer.
• Proactively work within the Commercial organisation to constantly assess changes to the business and impact to DSV’s growth and profitability in the current volatile and uncertain market.
• Help identify all potential risks and develop mitigation plan.
• Identify and implement Continuous Improvement initiatives.
• Maintain and grow margins (preparation of rates, oversee operating costs)
• Work closely with Operations to deliver high level of service to customers.
• Effectively manage any issues that arise.
• Develop relevant internal and external metrics to measure performance.
• Proactively manage and monitor customer KPI’s through data quality processes.
• Become a part of an account focused cross-functional team that proactively participates in the account planning, sales support & delivery process.
• Work closely with regional commercial owner to support account development and business growth.
• Support spot quotes and tender success through effective engagement with customer, product, operations and tender desk.
• New business implementation for assigned accounts.
• Build strong connection with customers’ key stakeholders in the region.
• Support and help manage cross-functional teams through influence and persuasion.
• Collaborate closely with regional and country colleagues to coordinate account activities.
• Provide proper guidance to operations and account management teams in country.
• Assist in the resolution of difficult issues through effective negotiation tactics.
• Support communication strategy within account teams.
• Maintain high degree of motivation in team members to retain focus of providing highest levels of customer satisfaction.

Qualifications:

• Bachelor’s degree or higher in Business, Freight Forwarding, Logistics, or a related discipline.
• Minimum of 8 years of operational experience within a global freight forwarding or logistics company.
• Strong exposure to key account management, regional operations, and customer-facing roles is preferred.
• Self-motivated with the ability to work independently and use initiative with minimal supervision.
• Strong time management and multitasking skills, able to meet deadlines in a fast-paced environment.
• Proven project management capabilities for cross-functional initiatives.
• Strong business acumen, including financial analysis, problem-solving, and sound judgment in complex scenarios.
• Ability to identify operational, commercial, or customer-related issues and recommend practical solutions.
• Continuous improvement mindset with the ability to review, refine, and optimize processes.
• Ability to identify synergies and integration opportunities across regions and functions.

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV