MANAGER - HR OPERATIONS at DP World Group · Dubai

This pivotal leadership role is responsible for the end-to-end lifecycle of the workforce. The incumbent ensures HR operational excellence by overseeing onboarding (including PRO and visa processes), payroll, benefits administration, and employee relations. Additionally, he will act as a strategic partner in HR digitization, managing internal/external audits, and leading a team of HR professionals to align with DP World’s global principles of safety, sustainability, and customer-centricity.

1. Oversee the complete onboarding process including PRO process. Review and update the induction presentation. Review the performance of the vendors on a yearly basis. Manage the escalations from the stakeholders (We One BU & DPW PRO) during deployments. 2. Conduct We Care meetings and Gemba walks for the welfare of the employees. Involved in planning and conducting employee engagements activities for the entire workforce whereby reducing attrition and improve employee retention. 3. Review and update the policy and procedures. Ensure the same is communicated to all employees. Conduct awareness meetings and preparation of the communications. 4. Manage employee relations and resolve conflicts. All Zoho escalations are addressed and closed. Final decisions arrived for certain DC cases. 5. Oversee payroll, EOS and benefits administration. Approval of SRF and signing of all employees’ letters (salary revision, promotion, service, request letters) in a timely manner. Handle escalations of EOS and resolve. Approve all work-related injury for treatments, involved in yearly insurance renewals, coordinate with insurers to handle medically critical cases and take final decisions on medically unfit cases. 6. Timely approval of employee-related requests and all types of invoices in fusion. 7. Single point of contact to handle and resolve employees’ queries for escalated cases with authorities and Leadership team, through ensuring compliance to labour laws. 8. Handle internal and external audits for the company. Responsible for working on the audit findings and closure of the same. 9. Rollout yearly Performance Appraisals for the workforce and finalizing the payouts. Coordinate employee training and development programs. 10. Involved in suggesting and implementing digitization and automation of HR processes. Coordinate with IT for system enhancements and agree to final go ahead of the IT projects. 11. Administer all HR team members, guide and support, evaluate their performance and lead them to achieve organization goals. 12. Lead special projects, review HR metrics / management reports, process reengineering and continuous improvement, ensuring accuracy, timeliness, and improved employee experience across HR operations.
TECHNICAL COMPETENCIES
People - Employee Relations – Ensuring Adherence to Code of Conduct : Ensures employees are following DP World's Code of Conduct and independently handles non-routine cases of employee misdemeanor. People - Organization Design & Effectiveness Structuring the Organization and Workforce : Guides the analysis of DP World's organizational structure and HC systems, identifying new and more efficient organization structures, HC systems and modes of governance to assist leaders in achieving their organization strategy. Managing Workforce Plans : Manages the headcount and associated budget for relevant departments and works with the department heads to plan their workforce requirements accordingly. Examining Effectiveness Holistically : Provides advice to HC Business Partners and line managers on the compensation and benefits decisions for their employees; resolves complex or non-routine issues, managing and resolving cases from beginning to end. People - Performance and Rewards Evaluating Employee Performance : Develops a comprehensive understanding of the performance management process and system and coordinates the evaluation of employees' performance across the departments within DP World. People - Administrative and Regulatory Affairs Completing Operational Activities or Projects : Defines the objectives and resources required to successfully support a project/activity and effectively manages own and team time to complete projects within the established timeframes. Following Up on Operational Activities or Projects : Follows up and keeps others informed of progress on tasks and project responsibilities to make certain that results are achieved and deadlines are successfully met. HRIS & Digital Literacy: Proficiency in Oracle Fusion (for approvals and invoices) and Zoho (for escalation management). Experience in HR process automation and digitization. Operations Management: Deep understanding of the full employee lifecycle, including complex onboarding, PRO/labor law processes, and offboarding (EOS). Compliance & Audit: Knowledge of local labor laws and the ability to manage internal/external audit frameworks, ensuring closure of non-compliance findings.

About the Company

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.