Service Superintendent at Dowbuilt in Oahu, HI

We’re hiring a Service Superintendent to plan, manage, and execute a variety of projects and work within occupied high-end residences. Dowbuilt service superintendents have the eye of a craftsman, the foresight and communication of a project manager, and problem-solving skills to deliver outstanding results while demonstrating our value and commitment to our clients. Service superintendents must be able to collaborate and work with a wide variety of people inside and outside of the business to develop projects and provide the best solution for our clients.

WHAT YOU’LL DO
As a service superintendent, you’ll be responsible for:

• Developing and maintaining long term relationships with assigned service clients; serving as the primary contact and Dowbuilt representative for all client requests
• Preparing for and planning site meetings with clients as necessary
• Collaborating with clients, designers, architects, subcontractors, household staff, and Dowbuilt employees to develop scope of work for service projects
• Serving as a subject-matter expert and primary point of contact for all client inquiries and requests
• Creating and managing weekly schedule; maintaining a current calendar and identifying personal schedule gaps in advance
• Proactively maintaining service lists for each client to ensure sufficient work for yourself and, at times, a Service Foreman
• Assisting clients and subs in developing scopes of work
• Communicating all scope and schedule details and changes to client and Service Manager regularly; confirming that all work is complete and satisfactory within established scope
• Ensuring that all promised deadlines are met, that changing scopes and deadlines are identified early and that new costs and deadlines are communicated to the team and client
• Assisting Service Manager with estimates by providing expected labor, subcontractor, and material requirements associated with scopes of work; managing labor and resources to estimate
• Submitting material purchases with appropriate job numbers and assist with invoice approvals as required
• Maintaining a safe, secure, clean and organized work site; ensure all tools and equipment are removed each day; maintaining security and privacy of client properties and information at all times
• Performing, managing, and being responsible for all work being done to the highest standard of workmanship
• Assisting Service Manager to establish, coordinate, and facilitate Maintenance Programs for new and existing clients; performing routine preventative maintenance and ensuring that our clients’ homes run smoothly; proactively identifying areas in need of repair; inspecting and diagnosing problems as needed
• Supervising subcontractors to ensure safe operations, work quality, schedule, and cost; maximizing subcontractor and crew productivity; managing subcontractor performance and behavior on site
• Ensuring job-site safety procedures are in place and strictly administered; conducting safety meetings with subcontractors and service foremen
• Preparing daily Field Reports with hours, providing a recap of the service work that was performed
• Identifying and communicating potential leads and opportunities to Service Director
• Establishing and cultivating professional and personal contacts in the building industry
• Cleaning and maintaining company service vehicle

WHAT YOU NEED TO SUCCEED
To be successful as a Dowbuilt service superintendent, you’ll need:

• At least 7 years of residential construction experience – high-end preferred
• OSHA 10 and CPR / First Aid certifications; a focus on safety and security
• Working knowledge of:
  • All phases of carpentry
  • Building codes, inspections and permit requirements
  • Operation and basic troubleshooting of home mechanical, electrical and plumbing systems
  • Fine finish care and maintenance practices
  • Microsoft Office Suite (Word, Excel, Outlook, etc.), web-based applications (i.e., Smartsheet, Insightly, ShareFile, Slack, etc.) and/or Bluebeam / Adobe Acrobat
• Professional and succinct communication skills
• The ability to listen actively, follow instructions, take notes, ask for help, and suggest solutions
• The drive to learn, develop skills, and share knowledge with others
• The ability to collaborate and problem solve with others
• Composure when stressed or facing difficult objectives
• Confidentiality of client and company proprietary information
• Professional demeanor and appearance
• U.S. work authorization

WHAT WE OFFER
We are a fun, easygoing bunch of professionals who take a lot of pride in the work we do. We acknowledge the contributions and talents of our team members by providing benefits that support you at work and in life:

• Competitive pay commensurate with skills and experience
• 100% paid Medical, Dental, Vision, short-term disability and $50k in basic life insurance for full-time employees – 1st of the month following DOH
• 35% Medical and 30% Dental + Vision coverage for eligible dependents
• 401(k) retirement savings plan with 3% employer safe harbor contribution
• 8 paid holidays each year, no waiting period
• Paid Time-Off (PTO) – 2.31 hours per week to start (120 hours annually) with an increase to this accrual each January with years of service up to max 192 hours/24 days annually
• Mentorship and career development opportunities
• Annual discretionary bonus

The base pay range for this position is $110,000 - $130,000 per year. Actual compensation within this range will be determined based on factors including, but not limited to, relevant experience, skills, education, certifications, geographic location, and internal equity.

New hires typically start below the midpoint of the range, with the opportunity for growth and advancement over time.

WHO WE ARE
Dowbuilt is a construction company founded in 1980, and today our talented teams can be found from coast to coast. We excel at cutting-edge, innovative, never-been-done-before residential projects and home service—all of which require precision and impeccable attention to detail. We work with top architects, and our builds are regularly featured in publications such as Architectural Digest and Architectural Record.
The Dowbuilt culture is one of care—care for our employees, clients, and the talented craftspeople we partner with—resulting in care for the incredible designs we bring to life.

HOW YOU’LL MAKE AN IMPACT
We’re committed to investing in our team members’ ongoing professional development, and as a leader with Dowbuilt, you play a big part in ensuring that your team has equal opportunity to play to their strengths, fill gaps in knowledge and grow professionally.
Effective career development requires two-way, open communication between employee and manager. This means expectation setting happens on both sides, along with support, mentorship, and goal setting at regular intervals. Find out how you can take your own career to the next level and inspire the next generation of talent with Dowbuilt.

Dowbuilt is an equal opportunity employer that values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.