International Market & Consumer Insights… at Domino’s… · Singapore

Company Description

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Description

The International Market & Consumer Insights team partners with Master Franchisee (MFZ) organizations and Domino’s Pizza International (DPI) teams to turn data and consumer insights into a competitive advantage across 90+ international markets.

We are seeking an experienced insights professional with strong business acumen, influencing, strategic analysis, and consumer research experience to join as a Manager of International Market & Consumer Insights on this team. This individual will independently lead in consulting topics including consumer research, market opportunities and strategic insights for both internal and external stakeholders. They will also build scalable insights best practices and strengthen research capabilities across the system. This role works closely with DPI business leaders, DPZ/DPI Centers of Excellence (e.g., Pricing & Revenue Management, Aggregator Acceleration, Digital Marketing), and decision sciences and marketing teams within MFZ organizations to shape strategy and drive cross-market impact through consulting and priority projects.

Responsibilities

Market & Consumer Insights

• Drive the adoption of insights-led decision making and consumer research across Domino’s International to improve sales and share growth
• Build capabilities in a disciplined, robust insights-led culture, with scalable consumer research methodologies (e.g. segmentations, brand health tracking, concept testing, sensory testing)
• Improve customer feedback monitoring (e.g., Voice of the Customer) and drive global adoption of VoC best practices
• Lead ongoing tracking of market share across international markets and refresh market potential by country/region
• Partner with DPI and MFZ senior leaders and cross-functional teams to identify and deliver growth strategies across channels (Delivery, Carryout, Aggregators, Dine-In)
• Enhance market research analytics dashboards and apply AI where appropriate to improve data access and decision-making
• Develop platforms and partnerships to scale consumer research and usability of insights in DPI and in markets (including exploration of automation/AI solutions and different business models or partnerships)
• Partner with international business consulting, marketing, technology, supply chain, and operations, and development teams to measure performance, identify opportunities, and set priorities

Knowledge Development and Deployment

• Develop and evolve consumer research and market insights guidelines, frameworks, and methodologies to support customer-centric strategy and decision-making across international markets.
• Consolidate learnings and best practices from U.S. and international markets into scalable playbooks and guidance
• Maintain standards, tools, and resources that enable consistent execution across channels
• Facilitate structured knowledge-sharing forums to accelerate adoption across DPI and international markets
• Lead best-practice sharing across markets, including setting the agenda for the Global topical councils
• Advise MFZ organizations on building and scaling internal insights teams

Project Management & Cross-Functional Collaboration

• Independently drive projects with proactive, problem solving mindset
• Align closely with marketing teams in DPI and MFZ organizations to translate insights into decisions and strategy recommendations
• Build strong, trusted relationships with MFZ Analytics & Insights, Data and Research leaders, and potentially with regional insights and analytics agencies
• Build and maintain strong partnerships with external research/consulting firms and data providers

Qualifications

• Bachelor’s Degree in Market Research, Statistics, Analytics, Finance, Economics, Business Administration, Marketing or other related field
• 6+ years of experience in an insights/research/business strategy role within a high growth food service or packaged goods business, or relevant experience in a research agency or consulting firm focused on consumer insights
• Proven track record of effectively managing change through market and consumer insights in a highly collaborative and fast-paced setting
• Strong strategic mindset and business acumen, ability to translate insights to clear actionable impact
• Excellent verbal, written, and presentation communication skills across levels and functions
• Results-driven, identifying and prioritizing activities that drive impact
• Demonstrated ownership to drive content and action through proactive problem-solving, pragmatism, and the ability to handle ambiguity with a continuous learning mindset
• Strong project management skills and attention to detail
• Ability to thrive in a collaborative, complex cross-functional team environment
• Exceptional communication and leadership skills, with the ability to influence senior stakeholders and franchise partners
• Strong proficiency in research science and multiple research methodologies
• Proficiency in AI tools, SQL, advanced analytics, business intelligence and/or data science is a plus
• Experience working across multiple Geographies and Regions

Additional Information

Benefits:

• Paid Holidays and Vacation
• Medical, Dental & Vision Benefits
• No-Cost Mental Health Support for Employees and Eligible Family Members
• Wellness Resources and Nutrition Programs
• Retirement Savings Contributions and Employer Matching Opportunities
• Company-Paid Life and Disability Insurance
• Paid Parental Leave
• Education Assistance
• Adoption Assistance
• Employee Recognition and Rewards Program

All your information will be kept confidential according to EEO guidelines.