IT E-Commerce Back End Process Analyst at Dolce & Gabbana S.r.l. in IT

E-Commerce Back End Processes Analyst

About Us

Born in 1985, Dolce&Gabbana is one of the leading luxury and fashion brands in the world. Its founders, Domenico Dolce and Stefano Gabbana, have always been the creative and stylistic source of all of the brand’s activities, as well as the drivers behind the development strategies. As the ultimate expression of Italianness, the Group creates, produces and distributes apparel, leather goods, footwear, accessories, fragrances and cosmetics, watches and fine jewelry and its one-of-a-kind Alta Moda creations. It is also present in the segments of Lifestyle and furnishing collaborations.

Job Description

The IT E-Commerce Back End Process Analyst will join the IT team with the objective of ensuring functional ownership of the back-end components of the eCommerce platform. The role involves close collaboration with internal and external stakeholders to ensure the correct management of Salesforce Commerce Cloud and OMS.

The role supports the evolution of the user experience and the proper functioning of back-end flows, working in coordination with development partners and contributing to the continuous improvement of platform performance in line with business needs and end-customer expectations.

The position is responsible to ensure stability of the eCommerce platform’s back-end systems. In particular, it oversees end-to-end processes related to checkout, payments, taxation, and fraud prevention, ensuring proper integration between Salesforce Commerce Cloud and core systems (e.g. Adyen, Avalara, Riskified, Identity & Social Login).

Main Activities and Responsibilities

• Manage back-end processes and integrations related to checkout, payments, tax, and fraud.
• Ensure proper armonization between Salesforce Commerce Cloud and external systems.
• Monitor performance, stability, and reliability of back-end flows.
• Identify anomalies and support corrective and evolutionary actions.
• Support the manager in coordinating vendors and technology partners involved in back-end systems.
• Ensure integration standards, solution quality, and delivery priorities.
• Support application evolution in line with business needs, regulatory requirements, and customer experience.
• Collaborate with IT, Finance, Legal, and Digital teams.

Key Requirements

• Bachelor’s or Master’s degree in Computer Science, Engineering, Telecommunications, Marketing, Management, Economics, or equivalent.
• Fluent in English language.
• 1–3 years of experience in e-commerce development or in fast-paced, performance-driven retail environments.
• Experience with Salesforce Commerce Cloud back-end and Order Management Systems (OMS).
• Knowledge of payment and fraud prevention systems (preferably Riskified).
• Functional understanding of APIs and system integrations.

Work Location: Milano, Corso Concordia, 7 – Full on-site

Contract Type: Permanent Contract

Working Hours: Full-time

Applicable National Collective Labor Agreement: Tessile, Abbigliamento, Moda

Salary: Remuneration will start from €35.000 gross annual salary, depending on the experience, skills, and level of autonomy assessed during the selection process, in accordance with objective company criteria consistent with the organization, such as: (i) professional experience gained in similar roles or sectors; (ii) technical and specialist skills relevant to the role; (iii) demonstrated level of autonomy and responsibility; (iv) classification under the relevant National Collective Labour Agreement; and (v) consistency with internal pay equity parameters for comparable positions.

Equal Opportunities and Non-Discrimination

The selection process is open to candidates of any gender, age, origin, orientation or background, in compliance with the principles of equal opportunities, non-discrimination and pay transparency.