Experienced Appointment Scheduling Specialist – Part Time

Dog Gone Problems | Omaha, Nebraska | $20–$25 per hour

Are you an experienced appointment scheduler who genuinely enjoys helping people?

Dog Gone Problems is looking for a warm, organized, dependable professional to join our team.

We're a locally owned dog training company that believes great customer service starts with the first conversation. We're looking for someone who enjoys connecting with people, helping them understand their options, and getting them scheduled.

Previous professional office experience booking customer, patient, or client appointments is required.

What You'll Do

• Respond to incoming inquiries and help clients schedule dog training services.
• Answer questions and guide prospective clients through their options.
• Follow up with customers who haven't booked.
• Maintain accurate customer records, call notes, and follow-up reminders in our CRM.
• Manage appointments, cancellations, and scheduling changes.
• Work closely with our trainers and booking team to provide excellent customer service.

Required Qualifications

• Professional office experience booking customer, patient, or client appointments using computerized scheduling software.
• Excellent phone communication skills and a warm, friendly personality.
• Strong organizational skills, attention to detail, and follow-through.
• Dependability, professionalism, and a positive attitude.
• Currently living in the Omaha metro area and able to work on-site.

Experience in medical, dental, veterinary, or other appointment-based professional offices is especially relevant.

Important: Employee shift scheduling, managing someone's personal calendar, or general retail customer service does not meet our appointment-scheduling experience requirement.

Work Schedule

Part-Time | Approximately 23.5 paid hours per week

• Monday: 2:30–6:30 PM
• Tuesday: 2:30–6:30 PM
• Wednesday: OFF
• Thursday: 2:30–6:30 PM
• Friday: 10:30 AM–6:30 PM (30-minute unpaid break)
• Saturday: 10 AM–2 PM
• Sunday: OFF

Applicants must be able to consistently work this schedule. Occasional Saturdays off may be requested in advance, subject to approval.

Additional flexibility is required to occasionally cover our other Booking Coordinator's shifts when they take time off. They will do the same for you when you need time off. Advance notice will be provided.

Compensation & Benefits

• $20–$25 per hour, depending on experience.
• Paid training.
• Free dog training.
• No employer-provided health insurance.

A Little About Our Team

We're a small, close-knit team that takes pride in doing things well. We value people who are dependable, communicate clearly, pay attention to details, and follow through on their commitments.

You don't need dog training experience. We'll teach you about our programs and procedures.

If this sounds like you, we'd love to hear from you!

Please complete all application questions, including the optional ones. Your answers help us understand your experience and what you'd bring to our team.