Global Process Owner (GPO) , Cash Management and… at DNV · Gdynia

We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

The Global Process Owner (GPO) for Cash Management and Credit Collection plays a pivotal role in driving the performance of GSS services and related processes within this domain, contributing to the achievement of key annual objectives. The GPO is accountable for the global design, governance, standardization, and continuous improvement of processes spanning Accounts Receivable, Cash Collection, Banking Operations, Dispute Handling, and Credit Management. The role ensures end‑to‑end process excellence, compliance, and digitalization in alignment with DNV’s Digital World Class ambitions and the GSS governance model.

This role is responsible for developing and managing processes that align with GSS strategic priorities across Customer Value and Experience, Efficiency and Productivity, and Quality and Compliance. The position reports directly to the GSS Finance Stream Director.

Key Responsibilities:

• Own the global Cash Management and Credit Collection processes, end‑to‑end.
• Establish and maintain global governance, controls, policies, and documentation for these processes.
• Act as the gatekeeper for process‑related changes, ensuring alignment with DMSG, Group Finance and enterprise architecture.
• Define, document, and continuously update the standardized global “To‑Be” process design for Credit Collection, AR management, Banking Operations, and Cash Allocation.
• Drive process harmonization across regions in alignment with best practices in Global Business Services.
• Develop and maintain process maps, Service Level Agreement documentation, and risk & control matrices.
• Proactively monitor and evaluate service and process performance using KPIs for DSO, overdue debt, unapplied cash, bank clearing times, etc.
• Lead improvement initiatives—including automation, digitalization, and data‑driven insights—to improve productivity, customer experience, and quality.
• Collaborate with Quality, Reporting, and Digitalization & Development teams to prioritize improvements.
• Shape functional and technical requirements for tools such as Sidetrade, Oracle, Power BI, bank platforms, and webforms (MyGSS).
• Serve as the primary link between GSS operations and IT/Group functions on system standardization and enhancements.
• Provide expert guidance to AR, Credit Collection, and Banking Operations teams.
• Govern cross-functional alignment with AP, R2R, Group Treasury, Intercompany, and operational delivery units.
• Support dispute management, cash application rules, credit risk assessments, and escalation routines.
• Ensure compliance with internal regulations, tax rules affecting cash transactions, credit policies, and audit requirements.
• Maintain strong internal control frameworks across all touchpoints.
• Engage with global, regional, and local stakeholders to align priorities and ensure adherence to standards.
• Represent the Cash Management & Credit Collection process in governance forums and cross-functional steering groups.

Location: We will consider all relevant candidates based in Gdynia (Poland), Pune(India).

Please note: We will be accepting applications until the end of August. The interview process will begin after the summer holiday period, and shortlisted candidates will be contacted at that time.

Responsibilities

This role offers a unique opportunity to shape and optimize DNV’s global Cash Management and Credit Collection processes within a transforming Global Business Services environment. You will drive standardization, governance, and continuous improvement across Accounts Receivable, Banking Operations, and Credit Management, leveraging digitalization and data insights to enhance efficiency, compliance, and customer experience.

• Flexible working arrangements to support work-life balance • A supportive and inclusive environment that values diversity and encourages collaboration • A work environment committed to diversity and continuous learning • A collaborative culture that encourages knowledge sharing and professional growth • We offer a comprehensive benefits package, in addition to a global profit share scheme • Plenty of opportunities for our employees to connect through social and professional networks

*Benefits may vary based on the location*

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Qualifications

Competency Requirements:

• Process Knowledge and Standardisation: Deep understanding of Cash Management and Credit Collection processes, including upstream and downstream dependencies. This includes driving global standardised process design and implementation.
• System and Domain Knowledge: Proficiency in analytics, reporting, and using tools like Onguard, Oracle, or Power BI to monitor Cash Management & Credit Collection metrics and identify improvement areas.
• Governance: Establishing and maintain process governance and controls, striving to achieve high quality processes**,** play an enabling role and be responsible for overall design and governance.
• Financial and Compliance Knowledge: Understanding of accounts receivable, cash management, (withholding) tax regulations, and compliance requirements for global operations.
• Change Management and Leadership: Proven capability to lead transformation projects, implement new tools or processes, and drive cultural adoption across global teams.
• Stakeholder Collaboration and Communication: Strong ability to collaborate with suppliers, internal teams, and global stakeholders to streamline Compliance workflows.
• Strategic Thinking: Ability to align Cash Management & Credit Collection operations processes with organizational strategic goals.

Qualification and Experience:

• Degree in Finance, Accounting, Business or equivalent.
• Relevant experience within a similar role or operational role required, with knowledge from the Cash Management & Credit Collection domain.
• Experience in process ownership roles or leading transformation initiatives is highly preferred.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

About the Company

About GSS

As the internal support organization for DNV and DNV owned companies, we deliver shared services within Human Resources, Finance, IT and Real Estate & Procurement to DNV globally. Our mission is to enable DNV to grow, succeed with its business goals and improve competitiveness. Customer experience is at the core of everything we do. GSS is responsible for many of the tools, processes and daily routines that create the backbone of DNV.