Housekeeping Attendant at Divan Erbil in Erbil, Erbil, Iraq

JOB PURPOSE

As a Housekeeping Attendant you are responsible for the cleanliness of Guest rooms and public areas as instructed by Supervisors while adhering to Hotel policies and procedures.

WHAT YOU WILL DO

Responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and proactive guest service while supporting fellow Colleagues
• Receive work assignment, keys and supplies from the supervisor and sign the key log book accurately
• Check and report any maintenance work required immediately
• Vacuum carpet and upholstered furniture, dust and wipe furniture, empty ashtrays and wastebaskets
• Make bed, wash sink, bathtub, toilet, tiles, mirrors and floor and polish brass and metal
• Replenish bathroom supplies and room supplies
• Tidy and arrange neatly guest toilet articles on vanity top and spot cleans carpet when necessary
• Clean and keep the guest corridors, service pantries and service areas neat and tidy at all times
• Inform valet service to collect guests clothes for laundry, dry cleaning or pressing services
• Attends to guest calls, guest requests /guest complaints in the area assigned to him.
• Responsible for the Hotel property in the work area.
• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories
• Reporting defects in the room, to ensure that our standards remain at the highest level.
• Assisting the Housekeeping team to ensure efficiency and seamless service.

YOU SHOULD HAVE

• At least 1 year experience at same level in a Five star Hotel
• Effective communication skills (English and any other) and pleasant personality are a must.
• Very energetic, flexible and can handle pressure
• Be fully conversant with health and safety procedures and emergency procedures
• Ability to focus attention on guest needs, remaining calm and courteous at all times