Customer Service Representative - Technical at Disabled… · Remote

Summary: Disabled Veteran Solutions (DVS) is a nationally recognized Service-Disabled Veteran Owned Small Business providing high-quality Business Process Outsourcing services. The Customer Service Representative role is responsible for delivering exceptional customer care and managing a high-volume tolling services program through various communication channels.

Responsibilities:
- Reviewing and updating toll account information
- Processing tolls, violations, and related inquiries
- Resolving toll charge disputes
- Assisting with congestion pricing questions
- Guiding customers through application status checks and walkthroughs
- Managing a high volume of inbound inquiries in a timely and professional manner
- Working suspended customer accounts to bring them current while educating customers on best practices to maintain account standing
- Identifying different account types (e.g., residency-based, DMV-related) and ensuring proper routing or resolution
- Creating, documenting, and reviewing service requests accurately
- Collaborating with internal departments to ensure customer issues are fully resolved
- Delivering consistently high-quality customer service across all interactions

Required Qualifications:
- High school diploma or GED required
- Minimum of 6 months customer service experience
- Strong verbal and written communication skills, MUST be able to read, write, speak and understand English language fluently
- Basic to advanced computer proficiency and ability to navigate multiple systems required
- Ability to troubleshoot common technical issues
- Ability to pass background check and drug screening (no cost to candidate)
- Professional, dependable, and able to adhere to strict attendance and scheduling requirements

Preferred Qualifications:
- Call center experience preferred

Required Skills: Call Center Experience, Technical Troubleshooting, Microsoft Teams, English Language Fluency

Benefits: Full-Time Regular (36–40 hours/week), Paid training at the applicable hourly rate, Benefits after 90 Day Probationary period is completed, Medical, Dental, Vision, Paid Time Off