Support Technician at Dis-Chem… · Sandton

We are X, bigly labs, Dis-Chem’s high-performance innovation hub; a place where bold ideas meet data, design, and radical customer focus to reimagine what healthcare can be.

Our mission is to power the future of healthcare by lowering costs, unlocking new possibilities, and improving access to healthcare for all South Africans. We do this through cutting-edge digital solutions that deliver smarter, more human, and truly patient-focused experiences. Here, your work is not limited to a whiteboard; it becomes real. It drives decisions, shapes experiences, and moves healthcare forward. We are driven by one big question: How do we use data and today’s technology to build breakthroughs to better health?

There’s only one question left: are you ready to make healthcare smarter, and actually mean it?

The Support Technician provides first and second-line technical support to employees, ensuring a seamless technology experience across devices, systems, and office environments. This role exists to deliver high-quality support services, maintain office AV and connectivity infrastructure, and execute onboarding and offboarding workflows accurately. The position serves as the face of Internal IT, ensuring productivity through responsiveness, reliability, and service excellence. The role also acts as the primary point of coordination between the company and Head Office IT for equipment orders, account provisioning, and incident escalation, ensuring timely fulfilment despite reliance on an external central IT team.

WHAT WE'RE LOOKING FOR?

• Diploma or Certificate in Information Technology or related field.
• 1–3 years’ experience in IT support or service desk operations.
• Experience with AV systems, device setup, and troubleshooting.
• Customer-facing service experience preferred.
• Experience using an IT service management (ITSM) or ticketing tool to log, track, and escalate requests (e.g., Jira Service Management, HEAT, ServiceNow, Zendesk).
• Experience working in a shared-services or dependent IT model, where certain requests must be escalated to and fulfilled by a separate central/head office IT team, is advantageous.

WHAT YOU WILL BE DOING?

• Respond to and resolve hardware, software, and connectivity issues within SLA.
• Prepare and configure laptops, peripherals, and software for new hires.
• Execute access provisioning, account setup, and orientation support
• Recover and reset devices for offboarding, ensuring secure data handling.
• Apply the correct onboarding path for the employee type (permanent/fixed-term vs. contractor/BYOD), including differing hardware, access, and documentation requirements.
• Maintain meeting room technology, cameras, microphones, and connectivity
• Assist in maintaining the asset register and tracking equipment assignments

WHO YOU ARE?

• Understands core hardware, software, and network fundamentals to troubleshoot common issues
• Builds trust through empathy, clear communication, and effective collaboration with both business and technical teams
• Demonstrates professionalism and consistent customer service, ensuring a positive employee experience
• Coordinates timelines, deliverables, and interdependencies across teams to keep work moving smoothly

Our values show up in how we think, build, and make choices that make an impact. We are building a culture that drives progress; one that fixes friction, chases what changes, and owns the outcome. We design with tomorrow in mind, ask sharper questions, and answer them with care, urgency, and systems that scale.

Think you’ve got energy, curiosity, and guts? Come hold the space, make it matter, and own a breakthrough.