Tele Caller at DigitED in Mumbai, Maharashtra, IN

Digitide Solutions Limited is seeking a Tele Caller to join our Collections | FOS department. The ideal candidate will be responsible for making outbound calls to customers, reminding them of pending payments, and providing payment guidance.

As a Tele Caller, you will play a crucial role in our collections team, ensuring timely payments and maintaining positive customer relationships. Your primary responsibility will be to reach out to customers with pending EMI payments, providing them with due date reminders and explaining outstanding balances. You will also guide customers on various payment methods and follow up on any missed or delayed payments.

Responsibilities

• Make outbound calls to customers with pending EMI payments.
• Remind customers of due dates and explain outstanding payment amounts.
• Provide clear and concise information on payment methods and options.
• Follow up on missed or delayed payments, offering assistance and resolving any payment-related queries.
• Maintain accurate records of customer interactions and payment statuses.
• Build and maintain positive relationships with customers, ensuring a friendly and professional approach.
• Escalate complex or unresolved payment issues to the appropriate team members or supervisors.
• Stay updated on payment policies and procedures, ensuring compliance with company standards.
• Collaborate with other departments to ensure a seamless customer experience throughout the payment process.

Qualifications

• High school diploma or equivalent qualification.
• 1-2 years of experience in a customer service or collections role, preferably in a call center environment.
• Excellent communication skills, both verbal and written, with the ability to convey information clearly and politely.
• Strong customer service orientation, with a focus on building positive relationships.
• Basic knowledge of payment processing and financial concepts.
• Ability to work independently and manage a high volume of calls efficiently.
• Proficiency in using computer systems and CRM tools.
• Excellent time management and organizational skills.
• Willingness to work in a fast-paced, target-driven environment.
• Fluency in English is mandatory; proficiency in additional languages is a plus.