Quality Executive at DigitED in Pune, Maharashtra, IN

Only iEvolve certified employees will be considered. In case you are not yet certified, please connect with your supervisor/ EP SPOC/ L&D team. All the Best !!

A1 to A2 • Average PMI (last 6 months)/PMS rating 3 and above • Min 1 year in current role
• No Warning Letter issued in the past 3 months • E-learning mandatory courses certified wherever applicable

Responsibilities

1. Audit and Feedback as per requirement
2. Internal & External Call listening Session with effectiveness
3. Regular monitoring of day to day activities and identifying deviations and outliers
4. Provide feedback to the team members on the basis of performance
5. Ensure team members are informed on product updates for the process and ensure the same in cascaded among agents in every team
6. Participate and coordinate calibration activity
7. Daily Briefing on process updates and audit finding of Day-1
8. Perform process level analysis
9. Initiate process level initiatives to achieve the process KPI’s
10. Preparing Quality Reports, Dashboards, and Review Presentations i) Minimum 1 year of experience with Digitide ii) No Warning letter on performance / behavioural issues in last 6 months iii) Average PMI for last 6 months to be =>3 iv) Banking & Sales Experience would be an added advantage
11. Audit and Feedback as per requirement

Qualifications

Graduation

About the Company

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.