Operations Executive at DigitED in New Delhi, New Delhi, IN

Digitide Solutions Limited is seeking an Operations Executive to join our CLM Domestic BFSI team. This role is crucial for managing back-office operations and ensuring smooth customer care processes.

As an Operations Executive, you will play a vital role in overseeing and optimizing the back-office functions within our company. Your primary focus will be on enhancing operational efficiency and ensuring that our customer care team has the necessary support to deliver exceptional service. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively with various teams.

Responsibilities

• Manage and oversee back-office operations, including data entry, record-keeping, and administrative tasks.
• Ensure accurate and timely processing of customer inquiries and requests, working closely with the customer care team.
• Implement and maintain efficient operational processes and workflows to improve overall productivity.
• Monitor and analyze back-office performance metrics, identifying areas for improvement and implementing necessary changes.
• Collaborate with the customer care team to resolve complex customer issues and provide timely solutions.
• Maintain a high level of data integrity and confidentiality, ensuring compliance with relevant regulations and company policies.
• Train and mentor back-office staff, providing guidance and support to enhance their skills and performance.
• Develop and maintain strong relationships with internal stakeholders, fostering a collaborative work environment.
• Stay updated with industry trends and best practices, suggesting innovative solutions to enhance operational efficiency.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 2 years of experience in a similar operations or back-office role, preferably in the BFSI industry.
• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proficiency in using MS Office and other relevant software for data management and analysis.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Ability to work independently and manage multiple projects simultaneously.
• Strong problem-solving skills and a proactive approach to identifying and resolving issues.
• Willingness to learn and adapt to new technologies and processes.
• A positive and collaborative attitude, with a commitment to delivering exceptional customer service.