FOS at DigitED in Surat, Gujarat, IN

Digitide Solutions Limited is seeking a First-Party Outbound Sales (FOS) representative to join our Collections | Telecollection department. The FOS will play a crucial role in our debt collection process, offering a unique opportunity to engage with customers and provide tailored repayment solutions.

As an FOS representative, you will be the first point of contact for customers with outstanding debts. Your primary objective is to establish positive relationships, understand their financial situations, and negotiate repayment plans that align with their capabilities. This role requires excellent communication skills, empathy, and the ability to navigate sensitive conversations while maintaining a professional demeanor.

Responsibilities

• Initiate outbound calls to customers with overdue accounts, aiming to establish a friendly and collaborative rapport.
• Listen attentively to customers' financial circumstances and offer tailored repayment solutions that suit their needs.
• Negotiate and finalize repayment plans, ensuring compliance with legal and ethical standards.
• Maintain accurate records of all customer interactions, documenting repayment agreements and follow-up actions.
• Collaborate with the collections team to ensure a seamless and efficient debt recovery process.
• Stay updated on industry trends and best practices in debt collection, incorporating new strategies to enhance performance.
• Provide regular updates to team leads on the progress of repayment plans and any potential challenges.
• Adhere to company policies and procedures, maintaining a high level of professionalism and confidentiality.
• Participate in team meetings and training sessions to continuously improve performance and customer satisfaction.

Qualifications

• High school diploma or equivalent; college degree in a related field is preferred.
• Minimum of 1 year of experience in a customer service or sales role, preferably in a debt collection environment.
• Excellent communication skills, both verbal and written, with the ability to adapt to different communication styles.
• Strong interpersonal skills and a genuine interest in helping customers resolve their financial challenges.
• Proficiency in using computer systems and software, including CRM tools and Microsoft Office applications.
• Ability to work independently and manage a high volume of calls and customer interactions.
• Excellent time management skills and the ability to prioritize tasks effectively.
• Strong problem-solving skills and a proactive approach to finding creative solutions.
• Willingness to undergo training and stay updated on industry regulations and best practices.
• A positive and resilient attitude, able to handle rejection and maintain a professional demeanor.

About the Company

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.