Customer Relationship Executive at DigitED · Tyonda

Digitide Solutions Limited is seeking a Customer Relationship Executive (CRE) to join our Collections | FOS department. The CRE will be the primary customer contact, ensuring exceptional service and satisfaction through various communication channels.

As a Customer Relationship Executive, you will play a vital role in maintaining strong customer relationships and driving business growth. Your primary responsibility will be to provide exceptional customer service, ensuring a positive and satisfying experience for our clients. You will be the first point of contact for customers, handling inquiries, resolving complaints, and providing accurate information via phone, email, chat, and door-to-door visits.

Responsibilities

• Act as the primary point of contact for customers, ensuring a timely and professional response to inquiries.
• Resolve customer complaints and issues, providing effective solutions and maintaining a high level of customer satisfaction.
• Provide accurate and up-to-date product/service information to customers, ensuring they are well-informed.
• Maintain a thorough understanding of company policies and procedures to offer accurate guidance to customers.
• Collaborate with internal teams to address customer needs and escalate issues when necessary.
• Conduct regular customer follow-ups to ensure their needs are met and to gather feedback for improvement.
• Maintain accurate records of customer interactions and feedback for future reference and analysis.
• Stay updated with industry trends and competitor activities to offer relevant and competitive solutions to customers.
• Participate in team meetings and contribute to the development of customer service strategies and improvements.
• Ensure compliance with data privacy regulations and maintain customer confidentiality at all times.

Qualifications

• A high school diploma or equivalent qualification is required.
• 1-2 years of experience in a customer-facing role, preferably in a similar industry.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with diverse customer segments.
• Strong problem-solving and analytical skills, with the ability to think critically and offer creative solutions.
• Proficiency in using customer relationship management (CRM) systems and other relevant software.
• Ability to work independently and manage multiple tasks simultaneously, prioritizing effectively.
• Excellent time management and organizational skills, with a focus on meeting deadlines.
• A customer-centric approach and a passion for delivering exceptional service.
• Willingness to learn and adapt to new technologies and industry trends.
• Fluency in English is mandatory, and proficiency in additional languages is an advantage.

About the Company

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.