Banking Sector | Genesys Developer at Devoteam in Lisboa, Lisboa, pt

Company Description

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

Job Description

We are looking for a Developer specializing in Contact Center solutions to join a large-scale technological operation. The focus of this role is the design, development, and maintenance of voice architectures and complex integrations using Genesys On-Premise (Engage) or Diabolocom. The ideal candidate will have a solid background in telecommunications and hands-on experience orchestrating interaction flows and system integrations (APIs/SDKs).

Main Responsibilities:

• Design, develop, and maintain robust integrations and solutions in a Genesys On-Premise or Diabolocom environment.

• Configure and optimize interaction flows (IVR, ACD, Routing) using core platform tools (e.g., Genesys Composer, IRD).

• Develop integrations between the Contact Center infrastructure and external systems (CRMs, ERPs, Databases) using REST APIs, Webhooks, and Platform SDKs.

• Analyze, validate, and audit platform configurations, ensuring the stability and efficiency of the telephone operations.

• Support the full technical project lifecycle: requirements gathering (scoping), build, testing phase, and production deployment.

• Act as a technical liaison between the Development, Product, BI, and Operations teams.

• Provide advanced technical support for the platform, assisting management and cross-border teams in incident resolution.

• Collaborate on data structuring for reporting, analytics, and continuous improvement processes of the Contact Center.

• Produce and maintain detailed technical documentation, user manuals, and ensure the training of technical teams whenever necessary.

Qualifications

• Minimum of 2 years of professional experience in development, integration, or architecture with Genesys On-Premise or Diabolocom.

• Academic background or proven technical experience in Telecommunications (solid understanding of voice networks, VoIP, SIP, SIP Trunking, PBX).

• Experience in building IVR trees and Routing rules (knowledge of VXML or SCXML is highly valued).

• Solid experience in consuming and creating APIs for system integration, and proficiency in at least one object-oriented programming language (e.g., Java, C#, Node.js).

• Excellent communication skills and ease in working with cross-functional teams (Project Management, Sales, Operations).

• Languages: Fluency in Portuguese and English (French is not mandatory).

Additional Information

Devoteam Group works for equal opportunities, promoting its employees based on merit, and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism, and excellence of our organization. All of our vacancies are open to people with disabilities.