EDI Specialist at DentalXChange in Remote

Summary: DentalXChange is a company focused on providing operational support in the dental industry, and they are seeking an EDI Specialist to enhance their production processes. The role involves monitoring production pipelines, resolving EDI issues, and collaborating with various departments to ensure smooth transactions and maintain client trust. Responsibilities: - Provide operational support to production practices and issues and suggest areas for improvement - Monitor, review, troubleshoot, and correct EDI issues and make necessary changes to prevent the same issues from reoccurring - Perform tests on production applications and prepare recovery procedures for applications - Coordinate with IT groups and external vendors to ensure effective services for reliability - Analyze business processes and ensure compliance with controlled processes according to established protocols - Monitor alerts and escalate issues for procedures and systems - Assist as needed with training guides and supporting other team members - Develop and maintain professional relationships with clients, vendors, and other department members - Collaborate as needed with other internal departments including, but not limited to, Engineering, Sales, Client Support, Payer Relations, Trading Partners, and Channel Partners - Proactively provide timely communications regarding updates, issues, and resolutions - Maintain accurate support tickets, documentation, and follow-up - Security is everyone’s job. Look out for, and report, anything that is suspicious or just doesn’t seem correct - Exhibits exceptional internal and external customer service with all persons with whom you work - Other duties as assigned Required Qualifications: - 1 year of related experience - Ability to quickly gain a solid understanding of DentalXChange processes and applications - Strong verbal and written communication and interpersonal skills - Proficient in all (or list which ones) MS Office applications and use of the internet - Ability to successfully multitask with accuracy in a fast-paced environment - Working knowledge of technical and procedural aspects and functions - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Preferred Qualifications: - Basic knowledge of EDI transaction types (X12 837D, 270/271, 835, XML, etc.) - Basic knowledge of Microsoft SQL Server management Studio - Basic knowledge of UltraEdit and/or NotePad ++ - Basic knowledge of CuteFTP -file transfer program - Basic knowledge of Microsoft Office: Excel, Outlook - Basic knowledge of AI tools: Claude, Copilot, etc Required Skills: EDI transaction types, Microsoft SQL Server Management Studio, UltraEdit, NotePad++, CuteFTP, Microsoft Excel, Microsoft Outlook, Microsoft Office, AI tools Benefits: Medical, dental, and vision benefits – eligible first of the month after start date, Unlimited PTO, Paid time off for sick, jury duty, bereavement, 10 company paid holidays, 401k with company match, Health Advocate, Healthcare and dependent care flexible spending accounts, Friendly co-workers and a positive culture!