T&T Consultant/Senior Consultant - Technology… at Deloitte SEA · SG

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you'll do:

You will provide production support, incident management and Level 1 troubleshooting for the client's blockchain payments platform. You will work on-site (work from office all days) as the first line of response, monitoring the platform, resolving issues quickly and escalating to engineering and vendor teams when needed.

• Monitor the platform, payment flows and batch or interface jobs, and respond to alerts and anomalies
• Own incidents end to end: log, triage, prioritise, resolve or escalate, and follow through to closure
• Perform Level 1 troubleshooting on payment failures, stuck or delayed transactions, reconciliation breaks and connectivity issues
• Use UNIX scripts and SQL queries to investigate issues, validate data and run routine operational checks
• Coordinate with internal technology, operations, product and vendor teams, and escalate to Level 2/3 with clear, well-documented handovers
• Communicate incident status to business stakeholders and senior management, and contribute to post-incident reviews and root cause analysis
• Maintain runbooks, knowledge articles and support documentation
• Suggest improvements to monitoring, alerting and automation to reduce recurring incidents
• Follow incident, problem and change management processes in compliance with regulatory and audit requirements

Your role as a leader:

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Consultant across our Firm are expected to:

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.

Requirements:

• A good honors Degree, preferably at postgraduate level, in Information Technology, Business Information Systems, Business, Engineering, Mathematics or related disciplines.
• Senior consultant with a minimum of 4 years of experience in IT management, production support, application monitoring and troubleshooting.
• Understanding of current IT trends (cloud computing, big data, social media, RPA, IoT, blockchain, etc.) in an advantage
• Strong analytical skills, excellent oral and written communication skills in English, be self-motivated, and be able to work in stressful situations with changing priorities
• Excellent problem-solving skills, ability to think out-of-the-box, work under pressure and tight project timelines
• Drive, tenacity, client focused and results-oriented
• Proven demonstration of sound business acumen, teamwork and leadership qualities.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

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Shortlisted candidates will only be contacted through official Deloitte email addresses ending with @deloitte.com.