BPO Performance Specialist (EU/TR) at Delivery Hero · Istanbul

companyDescription Yemeksepeti is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Yemeksepeti, dünyanın öncü yerel teslimat platformu olan Delivery Hero Grubu'nun bir parçası. Misyonumuz kapınıza kadar hızlı, kolay ve harika bir deneyim sunmak. Dünya çapında yaklaşık 65 ülkede faaliyet gösteriyoruz. Merkezi Berlin, Almanya'da bulunan Delivery Hero, 2017'den bu yana Frankfurt Menkul Kıymetler Borsası'nda işlem görmekte olup MDAX borsa endeksinin bir parçasıdır. jobDescription Key Responsibilities Monitor BPO performance against agreed SLAs and KPIs, analyzing trends and providing actionable insights. Identify performance gaps and collaborate with vendors and internal stakeholders on corrective and preventive actions. Partner with BPO teams to ensure consistent service quality and operational efficiency. Provide transparent, data-driven reporting to internal stakeholders on vendor performance. Build and maintain strong working relationships with BPO partners to ensure accountability and effective communication. qualifications Solid understanding of performance metrics, SLA/KPI frameworks, and vendor management. Strong problem-solving and analytical abilities to identify performance gaps and opportunities. Effective communication and collaboration skills with the ability to influence across teams. Knowledge of continuous improvement methodologies is a plus. Ability to work independently while managing multiple priorities. additionalInformation At Yemeksepeti, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here. Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text at https://www.yemeksepeti.com/contents/kvkk-aday-aydinlatma-metni