Gaming Host, Finger Lakes Gaming at Delaware North in Farmington, NY

GAMING HOST, FINGER LAKES GAMING Job Locations US-NY-Farmington ID 2026-52229 Function Gaming Group Position Type Regular Full-Time OVERVIEW Delaware North Gaming is searching for a Gaming Host to join our team at Finger Lakes Gaming in Farmington, New York. As a Gaming Host, you will build and maintain strong relationships with VIP and high-value players, delivering a personalized and engaging experience that drives loyalty and repeat visits. In this role you'll be integral to our exciting gaming operation, developing and implementing new promotions, managing special events, and much more. If you’re passionate about guest experience and creating memorable moments on the gaming floor, we encourage you to apply. ADDITIONAL DETAILS At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:  • Medical, dental, and vision insurance • 401(k) with up to 4% company match  • Annual performance bonus based on level, as well as individual, company, and location performance • Paid vacation days and holidays • Paid parental bonding leave • Tuition and/or professional certification reimbursement • Generous friends-and-family discounts at many of our hotels and resorts UNIT DESCRIPTION Finger Lakes Gaming & Racetrack, owned and operated by Delaware North, features more than 1,500 video gaming machines and brings the thrill of live thoroughbred racing from April to November and year-round simulcast wagering on thoroughbred and harness racing from across the country. Finger Lakes presents various dining options including a large buffet. RESPONSIBILITIES • Network with known players to identify and contact high value guests by phone, email, and in-person interactions • Establish and maintain relationships with assigned guests, keep players informed of events, activities, programs, and benefits as a VIP casino guest • Make outgoing phone calls to generate trips, booking accommodations, special events, hotels, restaurant reservations, and other amenities • Create and manage special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players • Survey players to determine their needs, share feedback with leadership for continuous program improvement QUALIFICATIONS • At least 21 years of age • No college degree required • At least two years' experience in a customer service or sales position is required • 1 year as Casino Host or similar preferred • Able to obtain and maintain a New York State gaming license • Knowledgeable of various games, their rules, and can speak to them comfortably PHYSICAL REQUIREMENTS • Ability to stand, walk, or sit for extended periods of time • Ability to lift at least 25 lbs • Must be able to work nights, weekends, and holidays OPTIONS Apply to this jobApply Share Email this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us. Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. Application FAQs Software Powered by iCIMS www.icims.com