Greeter at DefTec in New London, CT

Greeter

DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated, experienced, and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

POSITION OVERVIEW:

The Greeter establishes a welcoming first impression in the main lobby, supports admission or check-in procedures, manages visitor flow, and provides orientation and wayfinding information.

JOB RESPONSIBILITIES:

The "First Impression":

Proactive Welcoming: Greet every guest, distribute maps, and provide short

museum orientation.

Lobby Flow: Manage admission or check-in queues to support safe, orderly entry.

Directional Support: Route guests to restrooms, elevators, lockers, cafes, and

specific exhibits.

Informational Support:

Briefings: Coordinate with the Visitor & Event Coordinator to stay updated on daily

program shifts or closures.

Rule Communication: Inform visitors of basic gallery rules prior to entry.

Visitor Information: Provide Government-approved information about museum

programs, events, and authorized membership or support opportunities to

interested visitors.

Environmental Stewardship:

Lobby Readiness: Keep the reception area orderly and ensure approved

brochures, maps, and visitor materials are stocked. Report on custodial needs

through established channels.

Feedback: Log common guest questions or complaints to help improve lobby

check-in designs.

Logistics: Help set up or take down signage and equipment for special lobby

events.

QUALIFICATIONS:

Required Qualifications:

Education: High school diploma or equivalent.

Experience: 1+ years in customer-facing receptionist, retail, or hospitality roles.

Physical Requirements: Standing or moving in a busy lobby for extended periods (4

to 6 hours) and projecting a warm, clear voice.

Availability: Willingness to work weekends, holidays, and evening events as required.

Knowledge and Experience:

Wayfinding: Excellent understanding of museum layouts, daily schedules, tour

locations, and amenities.

Situational Awareness: Spotting lost visitors, assisting families with strollers, and

identifying ADA access requirements.

Basic Security: Understanding check-in policies and prohibited item lists (e.g., large

bags, food/drink).

Preferred Qualifications:

Hospitality: Providing positive guest interactions even during high-volume check-in

periods.

Bilingualism: Ability to welcome guests in multiple languages.

Storytelling: Communicating a brief, exciting overview of daily events or exhibitions.

In addition to the responsibilities outlined in this job description, employees may be assigned administrative, reporting, training, or other business-related tasks necessary to support DEFTEC operations, customer requirements, and contract performance.

DEFTEC offers a comprehensive whole-life benefits package that includes medical, dental, vision, holiday, paid time off, 401K with a match, life insurance, short/long-term disability, and educational reimbursement.

DEFTEC is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

AAP/EEO Statement

DEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type based on actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding , and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.