Customer Service Representative at Dead River Company in Calais, ME

Summary: Dead River Company is seeking a dependable, customer-focused Customer Service Representative to support customers and company operations. The role handles calls and walk-in inquiries, maintains customer accounts, performs data entry and administrative tasks, and assists with billing, delivery questions, and office projects.

Responsibilities:
- Courteously answer incoming calls and assist walk-in customers with professionalism and care
- Utilize the ADDS E3 system for customer account setup, maintenance, and record updates
- Perform data entry and administrative tasks related to:

+ Inventory control
+ Accounts payable and receivable
+ Posting and payment processing
+ Price change administration and bank deposits
- Develop and maintain thorough knowledge of company products, services, and delivery schedules
- Participate enthusiastically in annual market objectives, promotional programs, and contests
- Support team members by cross-training and providing assistance as needed
- Perform general office duties such as filing, photocopying, and document shredding
- Assist with special projects and additional duties as assigned

Required Qualifications:
- Experience with computer systems and data entry is a must
- * Dependable and punctual
- * Strong communication and active listening skills
- * Accurate, organized, and detail-oriented
- * Able to focus and multitask in a dynamic environment
- * Courteous demeanor and professional appearance
- * Flexible to work seasonal overtime
- * Problem-solving and troubleshooting skills
- * Adaptable to change and continuous improvement

Preferred Qualifications:
- Minimum of one year of customer service experience preferred
- High school diploma or equivalent preferred

Required Skills: ADDS E3, Data Entry, Accounts Payable and Receivable, Payment Processing

Benefits: Commission, Paid weekly, Health insurance – premiums as low as $6.41 for full time employees, Dental insurance and vision insurance, Company-provided life insurance, Short-term and long-term disability, 401(k) plan with company match, Paid time off and paid holidays, Tuition assistance for employees, Scholarships available for employees’ children, Discounts on our products and services, Opportunities for growth throughout our footprint