Business Process Lead, Utility Capital… at DCG Worldwide… · Remote

DCG Worldwide is an experience strategy and service design consultancy that helps organizations understand how their work really gets done and design better ways to do it. Our work spans executive advisory, experience design leadership, digital strategy, and AI strategy and adoption, with experience across utilities, healthcare, life sciences, SaaS, media, and marketing. We operate a flexible model, assembling teams of independent specialists matched to each engagement. Our approach is systems-first and evidence-based: we look for the cause of a problem in the process, not the person, and we ground recommendations in what we can show. We communicate in plain language, manage scope with discipline, and treat AI as a practical tool. In short, we make human sense of AI, design for outcomes, and maintain empathy at scale.

About DCG Worldwide

DCG Worldwide is an experience strategy and service design consultancy. We help organizations understand how their work really gets done, and design better ways to do it. Our approach is to make human sense of AI, design for outcomes, and maintain empathy at scale.

The opportunity

We are looking for one business process lead to run discovery and documentation for a regulated energy utility that is improving how it delivers capital projects. This is a hands-on individual role. You conduct the interviews and write the documentation yourself.

Over five months, you will document and analyze three internal processes, end to end:

1. Engineering evaluation and design, from project intake through issue-for-construction (IFC) drawings.
2. Field contractor lifecycle management, from onboarding and qualification through evaluation and offboarding.
3. Route development, from identifying a need through alignment approval, acquisitions, and permits.

Each process becomes an interactive operational blueprint. It shows phases, sequenced steps, roles, systems, decisions, handoffs, control gates, exceptions, and scored improvement opportunities in one place. An interaction designer on our team builds the interactive layer. You own the content: what is true, who owns it, where it breaks, and what to do about it.

These are operational processes, not customer journeys. You will work with engineers, land agents, permitting specialists, field operations leaders, and contractor managers. If you enjoy finding out how complex work really happens, and you care about getting the details right, this role will suit you.

What you will do

• Plan and run about 30 stakeholder and subject matter expert interviews, roughly 10 per process.
• Review procedures, work instructions, trackers, templates, and reports. Join system walkthroughs.
• Reconcile conflicting accounts of how work happens, and document the current state accurately.
• Write blueprint content as structured records: steps, owners, systems, decisions, control gates, variations, exceptions, and opportunities, each with a consistent ID.
• Hand content to the interaction designer in a form that needs no reinterpretation, and review each build for accuracy.
• Maintain one shared glossary and one master opportunity backlog, with impact and effort scored for each opportunity.
• Facilitate one validation working session per blueprint, and manage two rounds of consolidated revisions.
• Prepare and co-present three executive readouts with the Managing Director.
• Use LLM tools daily to speed synthesis and drafting, and verify every output against source material.
• Provide a short weekly status update: progress, risks, and decisions needed.

What you bring

• Eight or more years in business process analysis, operational excellence, or process consulting.
• Experience documenting internal operational processes in an asset-heavy or regulated industry, such as utilities, pipelines, energy, engineering and construction, rail, or telecom.
• Proven client-facing work with senior stakeholders and technical experts, including leading interviews and presenting findings.
• Exceptional attention to detail. You catch the step that two people describe differently, and you resolve it.
• Working knowledge of LLMs for research synthesis, drafting, and structured content, with the judgment to check their output.
• Proficiency in Figma, and experience with or readiness to learn Figma Make.
• Comfort organizing content as structured data, with consistent IDs across steps, systems, and opportunities.
• Clear, concise business writing.
• Bachelor's degree.
• Based in Texas, Florida, or Georgia, and authorized to work in the United States without sponsorship.
• Valid US driver's license.
• Able to pass a background check.

Nice to have

• Master's degree in a relevant field, such as business, engineering, industrial engineering, or design.
• Direct experience with capital project delivery: engineering design, permitting, land and right-of-way, or contractor management.
• Natural gas or electric utility experience.
• Lean, Six Sigma, or comparable process improvement training.
• Experience with service blueprinting or swimlane process modeling.
• Experience writing user stories and acceptance criteria.

Engagement details

• Engagement type: independent contractor (1099), fixed term.
• Term: five months, early January 2027 through the final program readout (targeted late May or early June 2027).
• Hours: 40 hours per week.
• Fee: fixed monthly fee of $11,000 to $14,300 for a defined scope of deliverables, based on experience and invoiced monthly.
• Final payment: a portion of the final month's fee is paid on client approval of the final deliverables.
• Location: remote. You must be based in Texas, Florida, or Georgia.
• Travel: occasional travel to client sites. Pre-approved expenses are reimbursed at cost.
• Reports to: Managing Director, DCG Worldwide.
• Confidentiality: all client information and project materials are confidential. A signed confidentiality agreement is required before start.
• Background check: required before start, conducted with your written consent.
• Equipment: you provide your own computer and workspace. DCG Worldwide provides access to project tools.
• Extension: a further implementation support phase may follow. It is not guaranteed.

How to apply

Send your resume or LinkedIn profile to [careers email or application link], with a short note on your experience documenting operational processes.

1. We review every application.
2. Shortlisted candidates may be asked to complete one screening interview conducted by AI.
3. Finalists interview with the Managing Director.

A person at DCG Worldwide reviews all screening results and makes every hiring decision.