Customer Service Representative at Datacom · Athelstone

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About The Role

At Datacom, we’re passionate about developing, retaining, and promoting diverse talent. We’re committed to helping you grow your existing skills while giving you the opportunity to learn and develop new ones.

At Datacom, we believe in nurturing talent from within. When you join our team, you're not just stepping into a role — you're opening the door to a career full of possibilities. We’re proud to offer.

We’re currently hiring full-time Customer Service Representatives to support our clients based in Modbury. In this role, your contributions will be recognised and rewarded, and you’ll have the chance to make a meaningful impact on the lives of our customers.

As a Customer Service Representative, you’ll deliver essential services to individuals across Australia and beyond. You’ll focus on achieving high-quality outcomes, using your empathy and problem-solving skills to provide exceptional support. Every customer interaction is unique, and your ability to listen and respond effectively will help ensure the best possible experience.

With access to comprehensive training, knowledge resources, and ongoing leadership support, you’ll thrive in a fast-paced, rewarding environment.

Please note that due to the customer you’ll be helping to support, we can only progress with Australian Citizens who are able to obtain and maintain a Security Clearance.

Operating Hours

We have full time opportunities available!

Our operating hours are Monday to Friday between 7:00am and 7:30pm on a rotating roster with flexibility to support all of your out of work commitments.

Skills & experience

· Exceptional attention to detail, ensuring accuracy and quality in all tasks

· Strong customer service capabilities, delivering positive and solution-focused experiences

· Demonstrated patience and empathy, particularly when supporting individuals in challenging circumstances

· Collaborative team player, committed to exceeding expectations through teamwork

· Clear and effective communication, tailored to both customers and stakeholders

· Dependable and punctual, with a strong sense of responsibility

· Experience meeting KPIs, consistently achieving performance targets

· Intermediate computer proficiency, including multitasking across systems and a typing speed of 30 WPM

· Willingness to undergo security clearance, aligned with requirements of the Datacom account

Benefits

• Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk. Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We offer Cert III courses in IT to support your career pathways, covering the costs of the course as well as providing fully paid worktime to complete the course!
• Datacom offers its people the ability to make a real difference and develop their careers within a supportive environment.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.