Assistant General Manager - SPA at Dakota Dunes… · Saskatoon

NEW: Opening December 2026, Dakota Dunes Thermal Spa Dakota Dunes Thermal Spa is a world-class destination featuring our NEW one of a kind INDIGENOUS themed THERMAL WATERS SPA that features expansive thermal waters, spa rituals, day spa services, and inspired food & beverage offerings. Our mission is to create an unforgettable guest journey that nurtures wellbeing, connection, and renewal. Position Overview Dakota Dunes Thermal Spa is seeking an experienced Assistant General Manager (AGM) to join our leadership team and support the opening and ongoing operation of this new wellness destination. Reporting to the General Manager, the AGM will support day-to-day spa operations and have direct oversight of Guest Services, including Reception, Concierge, and Treatment Providers. This is a visible, hands-on leadership role focused on team development, operational excellence, service standards, and delivering an exceptional guest experience. The AGM will also act as Manager on Duty and assume overall operational leadership in the absence of the General Manager. Key Responsibilities Provide leadership and oversight of Reception/Guest Services, Concierge, and Treatment Providers. Lead, coach, develop, and support teams while promoting a positive and accountable workplace culture. Oversee scheduling, staffing, and daily deployment within assigned departments. Ensure a seamless guest journey from arrival and check-in through thermal and treatment experiences to departure. Maintain exceptional guest service and treatment standards and address escalated guest concerns when required. Support recruitment, onboarding, training, and performance management. Ensure policies, procedures, SOPs, professional standards, and health and safety requirements are consistently followed. Support the General Manager with daily spa operations and operational priorities. Act as Manager on Duty, providing facility-wide leadership as required. Collaborate with other department leaders to support smooth operations across the spa. Monitor guest experience, facility presentation, safety, and operational standards. Support labour management, operational planning, and continuous improvement. Assume overall operational leadership in the absence of the General Manager. Qualifications Previous management experience in spa, wellness, hospitality, hotel, resort, or a comparable guest-focused environment. Proven experience leading and developing multidisciplinary guest-facing teams. Strong understanding of spa operations, treatments, and exceptional guest service is preferred. Strong leadership, communication, organizational, and problem-solving skills. Experience with scheduling, labour management, and daily operations. Ability to make sound decisions in a fast-paced environment. Pre-opening experience is a strong asset. Thermal spa, Nordic spa, destination spa, or wellness experience is an asset. Flexible availability, including evenings, weekends, and holidays. Compensation & Benefits Competitive salary commensurate with experience. Performance-based incentive program. Comprehensive health benefits and employee discounts. Shuttle service from Saskatoon. Professional development and advancement opportunities. Who We’re Looking For We are looking for a confident, collaborative, and hands-on leader who can oversee the guest experience across Reception, Concierge, and Treatment Services while supporting the broader operation of the spa. The successful candidate will be comfortable leading diverse teams, maintaining high service and professional standards, resolving operational challenges, and stepping into overall spa leadership when required. Join Dakota Dunes Thermal Spa and help shape the guest experience, service culture, and operational standards of an exciting new wellness destination.