SERVICE ADVISOR at D.W. CAMPBELL, INC. in Marietta, GA

We are looking for a customer-focused and organized professional to join our team and help deliver an exceptional service experience. In this role, you will serve as a key connection point between customers and the service department, ensuring clear communication, accurate repair order processing, and a smooth visit from start to finish.

What You’ll Do

• Welcome customers and listen carefully to their vehicle concerns and service needs.
• Write accurate repair orders and document requested services, symptoms, and vehicle history.
• Communicate effectively with technicians to relay customer concerns and support proper diagnosis.
• Provide customers with clear updates on repair status, estimated completion times, and recommended services.
• Present maintenance and repair recommendations in a professional and helpful manner.
• Review invoices, explain completed work, and ensure customers understand the services performed.
• Coordinate service appointments and support efficient workflow within the service department.
• Handle questions, concerns, and follow-up communication with professionalism and care.
• Maintain accurate records and support warranty, recall, and maintenance processes as needed.
• Work closely with the service team to promote customer satisfaction and operational efficiency.

What We’re Looking For

• Strong customer service and communication skills.
• Ability to explain automotive service recommendations clearly and confidently.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Basic understanding of automotive maintenance and repair processes preferred.
• Comfort working with service software, scheduling tools, and basic computer applications.
• Professional demeanor and a team-oriented approach.
• Ability to manage customer expectations while maintaining a positive experience.

Preferred Qualifications

• Previous experience in automotive service, dealership, or repair shop environments.
• Experience in a customer-facing role with responsibility for appointments, estimates, or sales support.
• Knowledge of vehicle systems, maintenance intervals, and common repair procedures.

What We Offer

• A collaborative work environment focused on quality service and customer satisfaction.
• Opportunities to grow your knowledge of the automotive industry.
• Training and support to help you succeed in the role.
• Competitive compensation and benefits, based on experience and location.

If you are detail-oriented, enjoy helping people, and thrive in a fast-paced automotive environment, we encourage you to apply.