Regional Trainers X 2 at d.light India · Lusaka

As a Regional Trainer at d.light, you will play a key role in strengthening the knowledge, skills and performance of our field teams across assigned northern and southern regions in Zambia. You will deliver practical, engaging training programs for Sales, Collections and After-Sales teams, translating approved training materials and standards into effective learning experiences.

Working within a quarterly planning and review cycle, you will facilitate in-person and virtual training sessions, lead onboarding for new Sales & Engagement Partners (SEPs), champion the use of the TalentCards mobile learning platform, and reinforce learning through regular field coaching.

Your impact will be measured by how effectively you prepare new SEPs to become productive and how well field teams apply their learning to deliver results.

Key Responsibilities

• Training planning and delivery: Develop quarterly regional training plans and monthly schedules, delivering at least 12 training sessions per quarter for Sales, Collections and After-Sales teams.
• SEP onboarding: Deliver structured onboarding for new Sales & Engagement Partners, covering products, sales processes, customer engagement, systems, compliance and field application. Support their journey to first sale within 30 days.
• Digital learning: Enroll eligible SEPs on TalentCards, monitor platform usage and completion, and promote ongoing mobile learning and refresher training.
• Field coaching: Conduct practical coaching, demonstrations and field observations to reinforce learning and address performance gaps.
• Reporting and coordination: Maintain accurate training records, submit monthly reports and quarterly performance reviews, and coordinate with regional managers and sales leadership.
• Performance improvement: Monitor training effectiveness, onboarding progress and early sales performance, identifying gaps and recommending corrective actions.

Key Performance Indicators

• Delivery of at least 12 training sessions per quarter.
• Achievement of quarterly training coverage targets, reaching 90% by Q4.
• At least 50% of new SEPs completing onboarding within 30 days.
• Average time to first sale of seven days or less.
• 100% enrolment of eligible new SEPs on TalentCards.
• At least 50% average monthly mobile-learning completion.
• Timely submission of monthly reports and quarterly reviews.

Requirements

Qualifications and Experience

• Diploma or degree in Education, Training, HR, Business, Sales and Marketing, or a related field.
• 1–2 years’ experience in training, field coaching, sales enablement or onboarding.
• Strong facilitation, presentation and coaching skills.
• Good organizational, reporting and record-keeping abilities.
• Proficiency in mobile learning platforms, Google Workspace, Microsoft Office and online meeting tools.
• Strong English communication skills; local-language proficiency is an advantage.
• Ability to build relationships with field teams and managers and frequently travel across Zambia.

Benefits

• Competitive remuneration package

Application Note: Applicants should indicate their expected gross monthly salary in their cover letter.