Health Care Administrator at Cypress Glen… · Greenville

Cypress Glen Retirement Community, a Continuing Care/Life Plan Retirement Community located in Greenville, NC is currently seeking a Healthcare Administrator, who is licensed by the NC Board of Examiners as a Nursing Home Administrator. Cypress Glen is home to approximately 400 seniors and employs approximately 250 staff members. The community culture is one of inclusion, warmth, and mutual respect for both residents and staff. If you are looking for workplace that is supportive, communal, and values all who are a part of it, Cypress Glen is the place for you!

SUMMARY

Manages operations of the Health Center, specifically Assisted Living, Skilled/Long-Term Care, the Memory Care Cottage and Independence Plus, in accordance with applicable federal, state, and local laws and regulations by performing the following duties personally or through subordinate supervisors.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Develop and maintain a professional culture of inclusion and mutual respect for all staff members. Create ways to show concern for our staff, as our first customer, as they care for our residents, our primary customer.

Create and maintain a culture of quality by inspiring every staff member show concern for each other and residents in practical ways, such as helping anyone in need, working as a team, answering call bells, and looking out for each other.

Ensure that performance goals are met. Implement specific practices to monitor for quality with regular reviews of QIs, QMs, and satisfaction results.

Develop and use specific ways to keep staff informed about new ideas, opportunities, and expectations. Encourage resident centered care, positive staff attitudes and behaviors through public recognition and appropriate rewards.

Encourage the use of new ideas, innovations, and best practices.

Administers fiscal operations such as budget planning, accounting, and establishing rates for services. Plan for sufficient and appropriate allocation of resources in a manner that is consistent with the Cypress Glen mission. Involve staff in budget and resource planning.

Asists in the recruitment and selection of competent department directors, managers, supervisors, consultants, and other personnel. Involve appropriate and front-line staff in the recruitment of new staff members.

Develop and maintain a mentoring program for new staff members and ensure that appropriate training is available and delivered for all health care staff members.

Develops and implements appropriate plan of action to correct identified quality deficiencies.

Participates in planning for improvement of and additions to buildings and equipment.

Directs and coordinates activities of medical, nursing, and administrative teams and services.

Develop, enhance, and maintain all community policies and procedures, including the annual facility assessment using PolicyStat.

Maintain a positive relationship with representatives of government agencies who survey and inspect the Community. Represents facility at community meetings and promotes programs through various news media.

Maintain a strong knowledge of the Rules of Participation for the Medicare Payment system as well as all other regulatory guidelines for the operation of a nursing home and an adult care home. Will become licensed as an Adult Care Administrator if required.

Develop, enhance, and maintain the Quality Assurance Performance Improvement (QAPI) program in accordance with CMS regulations. Serve as a Chairperson of the QAPI committee. Conduct, document and generate QAPI reports; conduct and document semi-annual program reviews; manage performance improvement plans. Conduct and report quarterly resident satisfaction surveys. QAPI agenda should focus on resident and staff centered care and outcomes for the improvement of everyone’s quality of life.

Serve as the community’s Corporate Compliance Officer and perform the job duties as specified in the Corporate Compliance Officer job description. Oversee and monitor compliance with the OIG Compliance Program Guidance for Nursing Facilities. Develop and manage corporate compliance training programs. Conduct corporate compliance orientation.

Develop, enhance, and maintain the life safety program. Maintain documentation for review by regulatory agencies. Ensure documentation requirements are met.

Develop, enhance, and maintain the risk management program. Conduct risk management audits including annual hurricane preparation. Complete LCS Risk Management quality standard reviews.

Develop, enhance, and maintain the Emergency Management Program in accordance with regulatory standards. Plan, coordinate, and document emergency training to meet CMS requirements.

Serves as a member of the Residents at Risk Committee, The Safety Committee, The Cypress Glen Staff Culture Committee, The Interdisciplinary Care Planning team, Infection Control/Antibiotic Stewardship committee, the CG Leadership team, and others as directed.

Makes routine inspections of facility to assure that established policies and procedures are being implemented and followed.

Reviews resident/family member concerns and complaints and follows up timely and in accordance with policies.

Will serve as the “Manager on Duty” when assigned.

Will adhere to the inclement weather policy.

Responsible for regulatory record keeping and reporting, to include but is not limited to COVID, PBJ, plans of corrections, etc. using appropriate channels of communication. .

Will assist the Marketing Director and Executive Director for occupancy management and strive to achieve budgeted census at all times.

Handle special projects for Executive Director. In the Executive Director's absence, the Administrator can assume responsibility for all Community operations.

SUPERVISORY RESPONSIBILITIES

Manages 5-7 subordinate supervisors who supervise a total of approximately 100 employees in the Health Center. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with the organization's policies and applicable regulations. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Master's degree (M. A.) or equivalent; or two to four years’ experience as a nursing home administrator. Possess a state of North Carolina Nursing Home Administrator's license. Experience in Medicare/Medicaid preferred. Must be CPR certified within 30 days of employment.

Must be knowledgeable of reimbursement regulations and nursing practices and procedures as well as laws regulations and guidelines pertaining to long term care administration.

LANGUAGE SKILLS

Ability to read, analyzes, and interprets common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and taste or smell. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 100 pounds and frequently lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Employee must be fully vaccinated for COVID and other required vaccines.

Authorities

The Administrator has the authority to interpret personnel policies, handle resident concerns and employee problems, and approve purchasing orders in pre-determined amounts. Decisions on policy changes, major resident issues and capital expenditures are made with the Chief Administrative Officer/Executive Director.

Travel Frequency

Less than 10%

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, toxic or caustic chemicals, extreme cold, extreme heat, and risk of electrical shock. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee spends majority of time in the health center. When working in patient/resident areas, the need for supplies for universal precautions (mask, gloves) must be used according to the CGRC Policies and procedures. All persons working at a health care facility are at risk for TB exposure due to airborne transmission. This position is a minimal risk for HIV and HBV exposure. All employees are potentially at risk for verbal abuse and occasionally physical abuse by the residents.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

License/Certification:

• North Carolina Nursing Home Administrator's license (Required)

Work Location: In person