CyberSource Corporation
Analyst, Sales Engineering at CyberSource Corporation in Atlanta, GA
Job Description
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
Role Summary:
The Analyst, Sales Engineering supports product sales by assisting Specialist Sellers and Account Executives in selling, cross-selling, and upselling Visa Acceptance Solutions products. This role demonstrates product and service capabilities to customers at a high technical level, overcomes customer technical objections for both new and renewal opportunities, and supports Proof of Concept and Trials as needed.
The Analyst, Sales Engineering is responsible for conducting technical discovery calls, providing proof of value demonstrations, performing technical product deep-dives, showcasing API-based demonstrations, creating technical architecture diagrams, authoring technical best practices, documenting detailed solution requirements, and offering pre-sales support in a merchant-facing environment.
The role also involves collaborating with internal teams to communicate market feedback and industry trends, and supporting existing merchants as their needs evolve.
All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot, Claude code) to support everyday work.
Key Responsibilities:
- Conduct technical discovery calls and provide proof of value demonstrations for prospective and existing clients.
- Perform technical product deep-dives and showcase API-based demonstrations.
- Create technical architecture diagrams and author technical best practices.
- Document detailed solution requirements and offer pre-sales support in a merchant-facing environment.
- Maintain knowledge of Visa Acceptance Solutions and collaborate with internal and external stakeholders.
- Contribute to the architecture of merchant payment ecosystems by positioning Visa Acceptance Solutions to address business and technical requirements.
- Collaborate with sales teams to acquire new merchants and up-sell/cross-sell to existing merchants.
- Provide ongoing technical expertise and guidance throughout the sales cycle to drive opportunities to closure.
- Support existing merchants as their needs and solutions evolve.
- Participate in internal knowledge transfer calls, client-facing discovery calls, and meetings, documenting detailed notes of all sessions.
- Personalize client-facing presentations, create necessary architectural diagrams, and conduct technical validation for implementation merchants.
- Execute REST APIs in Postman and demonstrate Webhook events via local or external listeners.
- Log all presentations, documents, activities, notes, emails, and calls in Microsoft Dynamics CRM and SharePoint in real-time.
- Engage with internal teams to relay market feedback and provide input into the design of new solutions.
- Contribute to the completion of RFI/RFP requests as necessary.
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
Locations: San Francisco, CA- Lehi, UT- Austin, TX- Atlanta, GA
Qualifications
Basic Qualifications:
- 2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g., Master's, MBA, JD, MD, or PhD).
- Experience in conducting technical discovery calls and product demonstrations.
- Experience in creating technical architecture diagrams and authoring technical best practices.
- Experience in documenting solution requirements and providing pre-sales support.
- Experience in collaborating with internal and external stakeholders.
- Experience in supporting Proof of Concept and Trials.
- Experience in executing REST APIs and demonstrating Webhook events.
- Experience in logging activities in CRM and SharePoint.
- Experience in contributing to RFI/RFP requests.
- Experience in providing ongoing technical expertise throughout the sales cycle.
Preferred Qualifications:
- 3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g., Master's, MBA, JD, MD).
- Experience in technical pre-sales within the payment industry.
- Previous experience working with indirect, alliance, or channel merchants.
- Experience in presenting and connecting with executives, engineers, and technical contacts.
- Experience in architecting technical solutions in response to merchant requirements.
- Experience in self-driven learning of new technologies.
- Experience in improving and expanding industry-related knowledge.
- Experience in internal and external follow-ups and task management.
Information for US Applicants
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.