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Quality Control Supervisor at CW Resources in Hampton, VA

Mid LevelOn-siteFull-timeHampton, VA$27.88–$27.88/hr

Job Description

CW’s Core Values: Mission Driven, Teamwork Makes Us Stronger, & Everyone Brings Value!

Take a glimpse into why CW might be the right place for you:
https://biteable.com/watch/4402372/2d0c89f333629a6a25e70ac65c6b8a31

Location: Joint Base Langley-Eustis (JBLE), Hampton, VA
Shift: Full-Time - Monday to Friday 7:30am to 3:30pm
Pay: $27.88 / hour

CW is seeking a motivated and detail-oriented Quality Control Supervisor to support the day-to-day oversight of custodial operations and Child Development Center (CDC) cleaning services at JBLE. This role is responsible for conducting inspections, monitoring service quality, supporting employee training and performance, ensuring contract compliance, and helping maintain exceptional customer satisfaction. The Quality Control Supervisor serves as a key leader in promoting operational excellence, safety, and continuous improvement throughout the contract.

Key Responsibilities

Conduct scheduled and unscheduled inspections of CDCs, administrative facilities, classrooms, restrooms, and other assigned areas to ensure compliance with quality standards.
Document inspection findings, communicate deficiencies, and verify corrective actions are completed.
Assist with oversight of daily custodial and CDC cleaning operations to ensure quality service delivery and contract compliance.
Monitor staffing coverage and support workforce scheduling efforts.
Provide daily supervision, guidance, and support to custodial staff and team leads.
Monitor employee attendance, productivity, work quality, and performance.
Assist with employee coaching, counseling, performance improvement, and disciplinary recommendations.
Train employees on custodial procedures, CDC cleaning requirements, equipment use, quality standards, and customer service expectations.
Assist with onboarding and orientation of new employees.
Conduct workplace safety inspections and help ensure compliance with OSHA standards and company safety procedures.
Investigate customer concerns and support the timely resolution of service issues.
Prepare quality inspection reports, maintain records, and support operational reporting requirements.

What You’ll Need to Be Successful:

Education

High School Diploma or GED required.
Associate degree in Facilities Management, Business Administration, Quality Assurance, or a related field preferred.

Site Requirements

Valid driver's license preferred.
Valid Real ID required for base access.
Must be able to obtain and maintain government installation access. Adapted from site access requirements.

Experience

Minimum two (2) years of commercial custodial, janitorial, facilities maintenance, or building services experience required.
Minimum one (1) year of supervisory, lead worker, or quality control experience required.
Experience conducting facility inspections and quality evaluations preferred.
Experience working in Child Development Centers, educational environments, healthcare facilities, military installations, or government contracts preferred.

Knowledge & Abilities

Knowledge of custodial cleaning methods, chemicals, equipment, and industry best practices.
Understanding of CDC sanitation requirements and infection prevention practices.
Ability to conduct inspections and evaluate work quality consistently and objectively.
Strong leadership, coaching, and employee development skills.
Strong organizational, communication, and problem-solving abilities.
Proficiency with Microsoft Outlook, Word, Excel, Teams, and electronic reporting systems.

Bonus If You Have These Skills:

OSHA 10-Hour or OSHA 30-Hour Certification.
Experience conducting quality assurance inspections and compliance audits.
Knowledge of Quality Management Systems (QMS).
Experience with root cause analysis and corrective action processes.
Experience supporting custodial operations on military installations or federal contracts.
Experience supporting CDC or childcare facility cleaning operations.

Why You'll Love This Job:

You'll be part of a mission-driven organization focused on quality, service excellence, and community impact.
Work directly with leadership to improve operations, develop employees, and drive continuous improvement.
Access to an Employee Wellness Coordinator and robust wellness resources.
Opportunities for advancement and professional growth within CW Resources.

Explore Our Generous Benefits Package:

Medical, Dental, and Vision Insurance
Company-Paid Life Insurance
Short-Term and Long-Term Disability
Paid Time Off and Holidays
401(k) Retirement Plan
Employee Assistance Program
Employee Wellness Program
Career Development Opportunities

Physical & Environmental Demands:

Ability to stand, walk, bend, stoop, kneel, and reach for extended periods.
Ability to inspect facilities throughout assigned locations on a routine basis.
Ability to lift, carry, push, and pull up to 50 pounds.
Ability to work indoors and outdoors in varying environmental conditions.
Ability to safely operate custodial equipment and cleaning tools.
Regular exposure to cleaning chemicals and sanitation products while following all safety requirements and PPE guidelines.
Reasonable accommodations may be made for qualified individuals with disabilities.

CW’s Core Values: Mission Driven, Teamwork Makes Us Stronger, & Everyone Brings Value!

We are an Equal Opportunity Employer. All employment decisions are made based on individual qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law.

Company Overview: CW Resources, a part of CW Group, is a national non-profit organization that has been delivering mission-driven, high-quality services for more than 60 years. We are committed to fostering a supportive and respectful workplace where every employee is valued for their unique contributions. We’re proud to offer a wide range of services, from vocational rehabilitation programs to delivering healthy food options through the Meals on Wheels program. Our dedication to empowering individuals and strengthening communities drives everything we do, and we continue to work toward a brighter, more welcoming future for all.

Pay Transparency Disclaimer: We are committed to pay transparency. Compensation for this role is determined in good faith and based on job-related factors such as skills, experience, education, and internal equity, in accordance with applicable law. Employees and applicants may request additional compensation information as permitted by law.

Copy and paste the link below into your web browser to view the posters pertaining to:

· Notification of Employee Rights Under Federal Labor Laws posters: https://www.dol.gov/agencies/olms/poster/labor-rights-federal-contractors

· CW’s Self - Disclosure Form: https://forms.office.com/pages/responsepage.aspx?id=zZj4MtUu00iOjM5NS60vhGhCUZaiq9RLhDLFapc8phdUQzRDRTlPUDNINzI3QTNUNEJONlZDSTZSMC4u&route=shorturl · Please E-mail: hrhelp@cwresources.org to submit a request for accommodation with the application process.