BDR / SDR (Remote, Based in Greater Boston) at CustomerGauge · Boston

BDR / SDR (REMOTE, BASED IN GREATER BOSTON) About CustomerGauge Founded in 2007 and headquartered in Amsterdam, CustomerGauge is the leading B2B Account Experience (AX) platform; purpose-built to help enterprise companies turn customer feedback into measurable revenue growth. Where most CX tools are built for B2C, CustomerGauge was designed from the ground up for the complexity of B2B, where a single account can represent millions in revenue, and a single at-risk relationship can have outsized consequences. Our platform gives organizations a real-time view of account health, drives closed-loop action on customer feedback, and connects CX performance directly to retention and expansion metrics. Clients include some of the world’s most recognized CPG brands, including Heineken, Coca-Cola, and others operating at global scale. In 2025, CustomerGauge launched its AI-first strategy under the CustomerGAIge identity, introducing the world’s first fully AI-powered CX platform. Our AI brain, GAIGE, enables customers to interrogate their data in plain language, democratizing customer intelligence across the organization and moving us decisively into the post-dashboard era of enterprise CX. We are a tightly knit, high-conviction team. We move fast, we invest in our people, and we believe that the future of B2B customer experience will be defined by the companies willing to build it now. If you want to be part of that, you’re in the right place. Location:  Remote, Work-From-Home, Based in Greater Boston The Role • Pipeline Generation: Drive top-of-funnel growth through outbound calls, email sequences, and social selling; introduce our product, surface pain points, and qualify interest • Lead Qualification: Evaluate inbound and outbound leads against clear sales criteria and move qualified prospects efficiently through the funnel • Meeting Setting: Book high-quality discovery calls for the sales team with full context handed off so every conversation starts warm • CRM Hygiene: Keep prospect records accurate and current across our CRM and sales stack; if it’s not logged, it didn’t happen • Research: Build targeted prospect lists and gather actionable intel to sharpen outreach relevance • Product Fluency: Know our product well enough to speak credibly to value and stay current as it evolves • Cross-functional Collaboration: Partner with sales and marketing on integrated campaigns and coordinated outreach sequences • AI & Automation Mindset: Actively look for ways to work smarter; whether that’s using AI tools to sharpen outreach, automate repetitive tasks, or surface insights faster. We’re building toward a more automated, AI-native sales motion and want people who lean into that, not away from it The Path Forward This isn’t a dead-end role. We promote from within and we do it fast when the talent is there. High performers on this team have a clear runway: • Account Executive: Own the full sales cycle; run discovery, manage deals, close business. The natural next step for BDRs who demonstrate strong qualification instincts and commercial maturity • Account Manager: Own and grow relationships with existing clients; drive retention, expansion, and long-term value. A great fit for BDRs who excel at rapport building and consultative communication • Marketing: Move into demand generation, content, or campaign roles; bringing a frontline sales perspective that most marketers simply don’t have. A rare and valuable crossover • Senior AE / Team Lead: Take on a book of business and start mentoring the next generation of reps • Sales Manager: Lead a pod, coach performance, and shape how we go to market. We want future managers who’ve lived the BDR experience and can build the kind of team they’d have wanted to join We’re a growing company. The people who join now and grow with us will have outsized influence on what this team looks like in two years. What You Bring • 0–2 years of sales or customer-facing experience • A Bachelor's Degree • Strong written and verbal communication in English • Growth mindset: you treat every lost deal, tough call, and piece of feedback as data; not defeat • Intellectual curiosity: you ask better questions than most and you actually listen to the answers • Teamwork: you make the people around you better and you don’t hoard wins • Innovation: you spot inefficiencies and propose fixes; you don’t just follow the playbook, you help write the next one • AI fluency (or hunger): comfortable experimenting with AI tools, prompt workflows, and automation to do more with less • Structured sales thinking: a desire to learn and rigorously apply the Conscious Selling method; we invest in this framework and expect our people to take it seriously and make it their own • Active listening; you understand what’s actually being said, not just what’s asked • Resilience; rejection doesn’t derail you, feedback sharpens you • Excellent time management; you hit SLAs, prioritize ruthlessly, and follow through • Comfort with (or genuine curiosity about) the CPG space Nice to Have • B2B or SaaS sales experience • Familiarity with tools like Salesforce, HubSpot, or Salesloft • Experience using AI tools in a sales or outreach context (ChatGPT, Clay, Apollo, etc.) • Prior exposure to formal sales methodologies and a hunger to go deeper What We Offer • Competitive, uncapped compensation • A genuine path to AE, Account Management, Marketing, and Sales Leadership; not a promise, a track record • A team that’s actively building toward the future of sales, not defending the past