Customer Support Representative at Cube Hub Inc in Johnston, IA

• Job Title: Customer Support Representative II (Call Center / Tier 1 Technical Support)
• Job Location: Johnston, IA 50131 (100% Onsite)
• Pay: $18.00/hr. - $19.50/hr. on W2
• Duration: 24-month contract (with possible extension)
• Shift: Mon–Fri | Any 8-hour shift between 7:00 AM–6:00 PM CST | Saturday: 8:00 AM–12:00 PM CST (as needed) | Occasional OT/Holidays.

Job Summary:
The Enterprise Contact Center Tier I team provides front-line technical support / information / solutions to customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention. Technicians provide phone support while effectively documenting each interaction.

Common calls include:

• General product questions, availability, compatibility
• Ag, Residential and Commercial Turf, and Golf product issues/complaints
• Warranty registration, and extended warranty coverage
• Out of warranty assistance
• Parts and publications lookups
• Loyalty Rewards programs

Required Skills (Must Have):

• Skills in interpersonal communications, negotiation, and conflict resolution.
• Excellent written and verbal communication skills
• 6+ months experience with customer service/support experience.
• Proficiency with Microsoft Office products
• High comfort level and experience with consumer software applications.
• Strong computer, research and troubleshooting skills.
• Ability to work support hours and occasional holidays to support the business.

Retention Bonus: Offered after 6, 12, and 24 months of employment.
Pay Increases: Offered based on 6, 12, and 24 months of employment.
Important Note: Retention bonuses and pay increases are subject to review and may be forfeited if the candidate does not complete the assignment or ends it early.

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Pay: $18.00 - $19.50 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Referral program
• Vision insurance

Application Question(s):

• Are you a U.S. Citizen or Green Card holder? Please specify your current work authorization status.
• Cube Hub payroll is Bi-Weekly, we pay every-other-Friday. Are you Comfortable with Bi-Weekly payroll policy?
• Please confirm your current location including street address, city and zip code.
• Are you ready for background check and drug screen in accordance with the local law and regulations?
• Do you have at least 6 months of customer service or technical support experience?
• Are you willing to work 100% onsite in Johnston, IA, and commit to a 24-month contract, including occasional Saturdays, overtime, and holidays?\
• Please share a good time to connect?
• Please confirm your email and contact Number?

Work Location: In person