Warranty Administrator at CSM Companies in Lakeland, FL

Lakeland Florida Kenworth is seeking a talented individual to take on a full-time Warranty Administrator position at our Lakeland location. This position is ideal for an individual with related experience, effective management skills, is detail-oriented, and has effective communication skills. This is a great opportunity to join a growing and successful dealer group!

Responsibilities:

• Overall responsibility for the branch warranty
• Fosters effective and timely communication between branch departments
• Communicates and coordinates with supervisor on warranty rejections and processing issues
• Overall responsibility for upkeep and maintenance of warranty take-off area and warranty receivable schedules
• Maintain a warranty process that is timely, thorough, and accurate

Primary Duties:

• File warranty claims

• Operate word processing and spreadsheet computer programs

• Keep receivable schedules clean and updated

• Ship heavy-duty truck parts to various vendors

• Process and update customer information into dealer software system and databases

• Process and file paperwork such as sales, parts, and service documentation per supervisor direction

• Liaison with the corporate office on receivable schedule issues

• Fill in as service counter contact as needed

• Answer multi-line telephone, directing calls and taking messages as required

• Greet customers and handle their questions and concerns quickly, efficiently and professionally

• Accept payments for products and services provided and ensure transaction is documented accordingly

• Other office duties as assigned

• Associate's degree (AA) in an office-related field is highly preferred

• 3-5 years of related experience, supervisory experience preferred

• Understanding of double entry accounting principles

• Management skills to include decision making abilities, organizational and leadership skills

• Ability to demonstrate and display office protocols to staff and other departments

• Must be highly organized, detail-oriented, and results driven

• Ability to prioritize and handle numerous tasks simultaneously

• Effective written and oral communication skills

• Computer skills with an emphasis on word processing and spreadsheet programs

• Ability to sit, stand, bend, kneel, stoop and lift/move up to 25 lbs. on a regular basis

• Ability to work in a dealership environment to include 8 - 10 hour day