Assistant Store Manager (Sur La Table) at CSC Generation · Westlake

With over 58 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food.

As an Assistant Store Manager at Sur La Table, you play a key role in the success of the store by assisting a high-performing retail team that inspires customers throughout every stage of their culinary experience. The Assistant Store Manager helps cultivate a positive store culture focused on #bestincenter service, a company-wide standard for excellence in service.

· Supports the recruitment, training, and ongoing development of a high-performing team to meet the business needs of both culinary and retail.

· Provide coaching and feedback to ensure team members deliver outstanding customer experience.

· Assist in development plans to support individual and team growth.

· Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.

· Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.

· Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.

· Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.

· Partners with the General/Store Manager in developing and implementing strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.

· Analyze daily performance metrics, apply insights to drive results, and lead follow-ups with the team to ensure execution.

· Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.

· Assist with daily store operations, ensuring compliance with company policies and procedures.

· Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising.

· Ensure store safety and cleanliness, addressing any maintenance needs promptly.

· Assist with maintaining the accuracy and integrity of associate records, including but not limited to time and attendance data, food safety certifications, and personal information.

· Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy.

· Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.

· Ability to communicate verbally and work cooperatively with associates and customers.

· Ability to remain standing for up to 5 hours at a time.

· Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor.

· Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.

· Ability to lift and/or move merchandise weighing up to 50 lbs.

· Ability to ascend/descend ladders to retrieve and/or move merchandise.

· Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work.

· Workweeks are expected to be between 36 and 40 hours with the ability to have a flexible schedule, including nights, weekends, and holidays.

· Regular and predictable attendance.

· Must be 21 years of age or older at the time of employment.

· 1-2 years of retail management experience, preferably in a specialty or culinary retail environment.

· Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.

· Strong leadership skills with the ability to inspire, develop, and retain a high performing team.

· Excellent communication, problem-solving, and decision-making abilities.

· Passion for community engagement and providing exceptional customer experiences.

· Proficiency in Microsoft Office and retail management systems preferred.