Volunteer Befriender (Unpaid) at Crossroads… · Northern…

What You Will Do

• Make regular telephone calls to an allocated individual.
• Build a positive and supportive relationship through friendly conversation.
• Provide companionship and a listening ear.
• Encourage social connection and wellbeing.
• Report any concerns or safeguarding issues to the Befriending Coordinator.
• Maintain appropriate boundaries and confidentiality at all times.

What We're Looking For

You do not need any previous experience as full training and support will be provided. We are looking for people who are:

• Friendly, patient, and compassionate.
• Good listeners with strong communication skills.
• Reliable and committed.
• Non-judgemental and respectful of others.
• Comfortable speaking on the telephone.
• Able to maintain confidentiality.

Time Commitment

This role is designed to be flexible.

• Volunteer from anywhere in Northern Ireland.
• Choose how many people you would like to support.
• Make as few or as many calls as your schedule allows.
• Calls can be arranged at times that suit both you and the person you are supporting.

What You Will Gain

• The opportunity to make a genuine difference in someone's life.
• Valuable experience in communication, support, and community engagement.
• Training and ongoing support from our team.
• Increased confidence and personal development.
• The satisfaction of helping to reduce loneliness and isolation within your local community.

Training and Support

All volunteers will receive:

• Induction and role-specific training.
• Guidance on safeguarding and confidentiality.
• Ongoing support from the Befriending Coordinator.
• Regular volunteer updates and opportunities to provide feedback.

Why Volunteer With Us?

A friendly telephone conversation can brighten someone's day and provide vital social connection. By volunteering as a Befriender, you will help ensure that people experiencing loneliness and isolation across Northern Ireland have someone to talk to and someone who cares.

Interested? We'd love to hear from you and welcome you to our volunteer team.

About the role

Are you a good listener with a friendly and caring nature? We are looking for Volunteer Befrienders to help reduce loneliness and social isolation by providing regular telephone calls to individuals across Northern Ireland.

As a Volunteer Befriender, you will offer companionship, conversation, and emotional support to people who may have limited social contact. A simple phone call can make a real difference to someone's day and help them feel valued, connected, and supported.

This is a flexible volunteer opportunity that can fit around your existing commitments. Whether you can spare time for one phone call a week or several, we would love to hear from you.