Customer Service Associate at CrossCountry Mortgage in Hoboken, NJ

Do you love interacting with others, making connections, and helping people? Then you’re an excellent fit for the customer service representative position at our company! You’ll be responsible for responding to customer inquiries, mitigating service problems, and providing an exemplary customer experience. If this posting sounds like a job you’ll love, we highly encourage you to apply.

Responsibilities

• Respond to customer inquiries, product and service questions, and customer complaints
• Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
• Regularly meet with sales lead to receive the newest service and product knowledge
• Find patterns in customer complaints and bring them to the team for improvement
• Keep track of customer accounts and make updates with new account information as necessary

Qualifications

• Must possess exemplary interpersonal skills, communication skills, and active listening skills
• High school graduate, G.E.D. recipient, or equivalent
• Previous work in a customer-facing position