Technical Support at Cross Border Talents in Dublin, Ireland

Technical Support Advisor (English or Portuguese-Speaking) On-Site in Spain | A Coruña

Are you passionate about technology and ready to grow your career in the IT and software industry?

We are looking for English or Portuguese-speaking Technical Support Advisors to join our on-site team in A Coruña, Spain, providing technical assistance for a world-leading software development company.

If you have previous experience in technical support or as an IT Technician, this opportunity could be an excellent fit for you.

Responsibilities

• Provide technical assistance and support to customers via phone, chat, or email.
• Diagnose and resolve issues related to software, hardware, and cloud technologies.
• Support users with products such as Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows.
• Deliver professional and empathetic customer service.
• Apply analytical thinking and problem-solving skills to handle complex situations effectively.

Requirements

• Native or fluent English or Portuguese (B2 level or higher).
• Education or experience in IT technologies, particularly in cloud solutions.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused attitude with great attention to detail.

What We Offer

• Full-time, permanent contract (39 hours per week).
• Schedule: Monday to Friday, 9:00 to 18:00.
• Competitive annual salary: 19,738 gross/year.
• Relocation bonus: 500 (Flyer support).
• Paid, comprehensive training on cutting-edge technologies.
• Multicultural and friendly work environment.
• Excellent work-life balance.
• Career development and promotion opportunities within Spain and internationally.
• Relocation assistance for candidates living outside A Coruña.