Spanish-speaking Agent based in Greece at Cross Border… · Athens

Are you a native-level Spanish speaker who enjoys solving problems and helping people when it matters most? Join a dynamic customer experience team supporting drivers of a world-renowned luxury automotive brand. As a Customer Expert, you'll be the first point of contact for customers by phone and email. You'll handle everything from roadside assistance to connected-car app support and general service inquiries, often in high-pressure situations where calm and empathy make all the difference.

What you'll do

• Handle 30–50 incoming calls and emails daily as frontline support
• Provide roadside assistance (breakdown and recovery), following strict safety guidelines
• Collect key case details: license plate, customer and vehicle data, GPS location
• Support customers with the brand's connected mobility app and digital services, such as login issues, account activation, digital extras and online appointment booking
• Troubleshoot app and digital service issues, escalating complex cases to the back-office team
• Answer first-line questions on warranty, maintenance appointments, dealerships, workshop complaints and technical documentation
• Guide customers on vehicle services, packages and features

What we're looking for

• C1 Spanish and B2 English (English used for training and operations)
• Strong written and verbal communication skills
• Customer-focused mindset with solid problem-solving and multitasking skills
• Good PC skills, plus basic navigation of Android and iOS
• Ability to guide customers through basic connectivity steps, such as setting up a hotspot
• Typing speed of 25+ WPM with 85% accuracy
• Flexibility to work rotating shifts (operations run 24/7, 365 days a year)
• Nice to have: previous call center or customer service experience, a driver's license, and good geographical knowledge

What's on offer

• Remote role with relocation support to Greece
• Competitive monthly salary, plus performance-based bonuses
• Structured salary progression with length of service
• Comprehensive paid training and upskilling programs
• Team activities and brand-related perks
• An international, multicultural work environment

Schedule: Monday to Friday with occasional weekends, on rotating shifts between 00:00 and 23:00. Athens-based team members may occasionally be asked to work on-site.

Ready to apply? Submit your CV in English and join us across borders.