Spanish B2B Customer Advisor | Athens… at Cross Border… · Athens

At the moment Cross Border Talents is looking for Spanish speakers to work in tourism sector for a top hospitality brand in Greece. Are you interested in moving abroad?

Your Role as a Customer Advisor:

• Respond and record consumer inquiries/questions raised through free phone lines for customers;

• Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;

• Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;

• Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;

• Troubleshoot through the use of open questions, support documents, and system training;

• Offer recommendations to common problems or frequently asked questions.

• High School Diploma or Higher

• Native/Fluent Spanish;

• Good level of English, C1;

• Writing speed: 20 words per minute

• Active Listening

• Good Problem Solving Skills

• Strong troubleshooting skills

• 14 attractive salaries + performance bonus;

• Accommodation in a great hotel for the first two weeks,

• Accomodation support

• Private Health Care;

• 25 days annual leave per year

• Diverse and community minded organization

• Career-growth and lots of learning opportunities

• Working hours: 40h per week = is 8 hours per day / 5 days a week;