Cross Border Talents→
Slovenian & English Travel… at Cross Border… · Koper /…
Skills
Job Description
Are you a Slovenian native speaker with B2 proficiency in English? Would you like to move to one of the most beautiful and cosmopolitan cities in Spain-Barcelona? Are you unsure where to start? Then we have something for you!
Cross Border Talents is on the lookout for Slovenian speakers for a globally-known online travel platform to work as a Customer Support Advisor. You'll play a pivotal role in understanding and addressing the needs of their global customers. Your responsibilities will include providing top-notch support, mediating between international travelers and accommodation providers, and ensuring exceptional customer service.
Key Responsibilities:
Understand and identify customer needs, offering solutions that meet their requirements.
Respond to customer inquiries via email and phone, clarifying details about services, payments, and technical requirements.
Mediate between customers and accommodation suppliers worldwide.
Follow set processes to provide accurate information and resolve issues effectively.
Requirements:
- Fluent in Slovenian (C2 level) and advanced English.
- Excellent written and verbal communication skills.
- Proficiency in Office 365, CRM databases, and other internal platforms.
- Strong problem-solving skills with a solution-driven approach.
- Positive and motivated attitude to handle challenging customer issues.
- Ability to adapt to changing priorities and business processes.
- Affinity for accommodation platforms.
- Previous experience in customer service or contact center environments is an advantage.
- Flexibility to work from both the office and home (within 100km of the office).
- EU member state passport or a valid Residence Permit for Spain
Contract & Working Hours:
38.5 hours per week (Monday to Sunday).
Available shift: 15:00-23:00.
Temporary contract with potential for extension.
If youre ready to take on a challenging yet rewarding role in a dynamic industry, apply now and start your journey with us!