Slovenian & English Travel Advisor in… at Cross Border… · Barcelona

Cross Border Talents is on the lookout for Slovenian speakers for a globally-known online travel platform to work as a Customer Support Advisor. You'll play a pivotal role in understanding and addressing the needs of their global customers. Your respo****nsibilities will include providing top-notch support, mediating between international travelers and accommodation providers, and ensuring exceptional customer service.

Key Responsibilities:

• Understand and identify customer needs, offering solutions that meet their requirements.

• Respond to customer inquiries via email and phone, clarifying details about services, payments, and technical requirements.

• Mediate between customers and accommodation suppliers worldwide.

• Follow set processes to provide accurate information and resolve issues effectively.

Requirements:

• Fluent in Slovenian (C2 level) and advanced English.
• Excellent written and verbal communication skills.
• Proficiency in Office 365, CRM databases, and other internal platforms.
• Strong problem-solving skills with a solution-driven approach.
• Positive and motivated attitude to handle challenging customer issues.
• Ability to adapt to changing priorities and business processes.
• Affinity for accommodation platforms.
• Previous experience in customer service or contact center environments is an advantage.
• Flexibility to work from both the office and home (within 100km of the office).
• EU member state passport or a valid Residence Permit for Spain

Contract & Working Hours:

• 38.5 hours per week (Monday to Sunday).

• Available shift: 15:00-23:00.

• Temporary contract with potential for extension.

If youre ready to take on a challenging yet rewarding role in a dynamic industry, apply now and start your journey with us!