Slovenian Customer Support Specialist –… at Cross Border… · Barcelona

This is your chance to join one of the most exciting travel tech projects in Europe.

We are urgently hiring Slovenian-speaking Customer Support Specialists for the Booking.com customer service team in Barcelona. With a start date of 18 May and only a few positions available, this is a fast-moving recruitment process.

If you're looking for an international career, a relocation opportunity, and a real step into the travel industry — this is it.

You will be part of a multicultural support team helping travellers and accommodation partners worldwide. Your role will directly impact customer satisfaction on one of the world's leading travel platforms.

What You Will Do

• Be the first point of contact for travellers and accommodation partners (phone & email)
• Quickly understand customer issues and deliver fast, effective solutions
• Handle inquiries related to bookings, payments, and technical issues
• Mediate between guests and providers to ensure smooth resolutions
• Take ownership of each case until it is fully resolved
• Maintain top-level service quality in every interaction

What Makes This Role Attractive

This is not just a support job — it's an entry point into an international career in travel tech.

You will gain:

• Hands-on experience with a global brand (Booking.com ecosystem)
• Structured training + continuous coaching
• A multicultural, high-energy working environment in Barcelona
• Real career progression opportunities in customer operations

Requirements

Languages

• Slovenian (C2 – mandatory)
• English (advanced level required)
• EU ID or valid residence permit for Spain

Profile We Are Looking For

• Strong communicator who enjoys helping people
• Problem-solver who stays calm under pressure
• Comfortable working in fast-paced environments
• Digital tools user (CRM, Office 365, etc.)
• Adaptable, proactive, and solution-focused mindset
• Previous customer service experience is a plus (not required)

Salary & Package

• €21,262 per year (gross)
• Full-time contract (38.5h/week)
• Paid training included

Benefits

• 27 days of annual leave
• Rotating shifts (09:00–20:00) with 2 days off per week
• International and multicultural team environment
• Modern office in Barcelona (Glòries / Westfield area)
• Structured onboarding and ongoing coaching
• Flexible benefits after probation (transport, childcare support)
• 1 month of accommodation provided as relocation assistance

Important

• On-site role only (no remote option available)
• Start date: 18 May
• Limited number of positions — recruitment closing soon

Why Apply Now

This intake is limited and moving fast. Once positions are filled, the opportunity will close.

If you are considering relocating to Barcelona and want to step into a stable international customer support career — this is the moment to act.