Slovenian Business Consultant Sofia,… at Cross Border… · Velenje

We are currently seeking skilled Slovenian-speaking professionals to join an exciting international project in Sofia, Bulgaria. This is a great opportunity to work in a fast-paced environment where your contributions can have a lasting impact. You will collaborate with clients from around the world who rely on your expertise. If you are looking to advance your career and take on a new challenge, this role could be the perfect next step.

Requirements

Candidates should meet the following criteria:

• Fluency in Slovenian and English (minimum B1/B2 level).

• Typing speed of at least 20 words per minute.

• Start dates available in March or April.

• Initial 6- or 12-month contract, with the possibility of renewal.

Salary and Working Hours

• Monthly salary: €1,872

• Work schedule:

  • Monday to Friday: 9:00 AM – 11:00 PM

  • Saturday and Sunday: 10:00 AM – 7:00 PM

• 40 hours per week (8 hours per day) on a rotating shift schedule.

Additional Benefits

• €25 monthly allowance for transportation and/or internet, paid on top of the base salary.

• Extra compensation for night shifts, when applicable.

• €250 bonus for significant life events such as marriage, the birth or adoption of a child, or completing a university degree.

• Medical plan including health and dental coverage.

• Life insurance.

• Multisport Card, partially funded by the employer.

• Access to discounts on a variety of products and services.

Relocation Package

• Travel reimbursement of up to €250 after completing six months with the company (provided travel documentation such as e-tickets and invoices are submitted).

• Hotel accommodation arranged from the employee’s confirmed arrival date.

Key Responsibilities

• Handle and document customer inquiries received through toll-free support lines.

• Accurately record customer questions, feedback, and requests in the customer service database.

• Manage and escalate customer complaints according to the company’s complaint handling procedures.

• Respond to support calls and emails within the agreed service level agreements (SLAs) and ensure all interactions are properly logged.

• Diagnose and resolve issues by asking relevant questions and using internal resources and training materials.

• Provide helpful recommendations and solutions to common issues and frequently asked questions.

👉 If you are a motivated professional with strong language skills and a passion for customer support, we encourage you to apply and take advantage of this opportunity.