Portuguese Customer Care/Tech Support in… at Cross Border… · Évora

Cross Border Talents is hiring for the roles of Portuguese-Speaking Customer Service & Technical Support Roles in Athens, Greece! Relocation support is offered.

Are you a fluent or native Portuguese speaker looking for a change of scenery (with relocation provided)? How about an exciting career opportunity in Greece? Join our clients team and provide exceptional customer service or technical support for world-leading brands!

Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.

• Provide accurate information and resolve issues efficiently to ensure customer satisfaction.

• Escalate complex problems to appropriate teams while maintaining customer communication.

• Document customer interactions and maintain up-to-date records in the system.

• Follow company guidelines and policies to handle sensitive information securely.

• Participate in training sessions and stay updated on product knowledge and company processes.

• Meet individual and team performance targets, including quality and productivity metrics.

Work Setup:

Options for onsite or remote roles in Athens, depending on the project.

Training: Paid initial training of varying duration to prepare you for success.

Take this opportunity to work in a dynamic international environment and enjoy living in the historic city of Athens while advancing your career.