Politics & Government Assistant (Dutch… at Cross Border… · Cascais

Job Description

We are looking for a highly motivated Politics & Government Assistant fluent in Dutch and English to join our international team. In this role, you will play a crucial part in gathering key information, monitoring advertising content, and facilitating smooth communication with government, political, and advocacy partners. You will ensure high quality, speed, and precision in resolving inquiries and maintaining platform integrity.

Key Responsibilities

• Information & Monitoring: Gather important information and monitor advertisements to detect inappropriate links or compliance issues.
• Issue Troubleshooting: Identify, troubleshoot, and triage incoming requests from various government and political entities.
• Partner Communication: Facilitate communication with Government, Political, and Advocacy partners until satisfactory solutions are provided.
• Platform Quality: Help maintain appropriate, high-quality content across platforms.
• Stakeholder Support: Respond to inquiries via email with exceptional quality, speed, empathy, and accuracy.
• Escalation Management: Identify complex cases and escalate issues to relevant teams when needed.

Requirements & Qualifications

• Languages: Native or fluent level in Dutch with strong professional proficiency in English.
• Communication Skills: Exceptional written and verbal communication skills with a focus on empathy, clarity, and diplomacy.
• Analytical Mindset: Strong attention to detail, ability to triage requests efficiently, and troubleshoot potential risks.
• Adaptability: Ability to work well in a fast-paced environment with structured, rotational schedules.

What We Offer (Benefits & Compensation)

• Competitive Salary
• Performance Bonus
• Health Insurance: Complete health insurance provided from day one of your employment contract.
• Accommodation & Relocation: Option for company-provided apartment housing (including utilities and cleaning services) and complete relocation support for foreign applicants.
• Training Program: Paid intensive training period (10 days, 8 hours/day) covering computer tools, product knowledge, and communication skills.

Working Conditions

• Schedule: 40 hours per week (8 hours/day + 1-hour lunch break) on a rotational shift pattern, Monday to Friday between 07:00 and 21:00.
• Contract: Initial 12-month contract with the opportunity for a permanent contract after 2 years.
• Vacation: 22 days of paid annual leave plus Portuguese public holidays (or compensation days for working holidays).
• Location: Lisbon, Portugal (On-site).